Earlier today Microsoft confirmed that Outlook was having issues on iOS since users were not able to access their email after being locked out. The company has since released a fix and states that the "services are slowly recovering".
However, as it turns out, users are still complaining that they continue to remain locked out of their email accounts. To be fair to Microsoft, these can be two separate issues at play here, as many have been complaining of a similar lock-out issue for the last month or so. These people say that they have not been able to get into their own email accounts, as the Outlook client keeps showing the "You've tried to sign in too many times with an incorrect account or password" error.
The issue was first brought up by frustrated Reddit user Small-Strawberry-646 who wrote: "I have been getting this message for about a month now, Is this microsofts way of getting you to stop using their old service, and switch to their paid service? ... Has anyone got a solution, besides having to get a code from another outlook account." Others echoed on the thread highlighting that they were facing similar problems.
Following that report, more users have also raised the same issue. For example, Redditor Fit_Jellyfish6257, wrote: "Today (April 2, 2026), I kept getting this error "You've tried to sign in too many times with an incorrect account or password." but I know I couldn't have gotten the wrong password because I literally have a list of passwords for all my log in. .. I reset my password for my main account by sending a code to my secondary account. ... A few hours later, it sent me the same error again! So I decided to reset the password again, but my secondary account is also giving me the same error. ... I tried their online help system, it says there's nothing wrong with the account. Then it prompts me to change the password and it's the same loop of problem again. I tried calling the tech support but it's an automated system that keeps referring me to the website that I already tried."
Thus it appears that tech support, which is mostly automated nowadays and is generally useless, proved to be no help here either, which is obviously frustrating for these affected users. There are many more who are reporting about this bug which you can find in our source links down below.
A common scenario here is that the issue seems to be happening across Hotmail accounts. Microsoft has yet to acknowledge the bug on its known issues section. We will have to wait and see what happens.
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