Fil Posted March 8, 2002 Share Posted March 8, 2002 From Ananova:: http://www.ananova.com/yournews/story/sm_538852.html -------------------- Microsoft says its new Xbox video game machine can scratch game discs used in it. The company is offering free repairs for customers who report the problem. The ?299 Xbox made a much-publicised debut in Japan on February 21, challenging Sony and Nintendo. Within days, however, Japanese game fans began complaining about scratched discs after playing games. Microsoft Japan has received nearly 590 complaints about the problem, although the scratches do not affect game performance or video quality, said company spokeswoman Midori Takahashi. Earlier this week, Microsoft said it had no plans to exchange machines or offer free repairs. The company believed the problem was a natural result of friction between the machine's disc tray and the software inside. The decision came after company technicians discovered that technical problems might have caused the scratches. "Japanese users are very sensitive to any scratches, and many urged us to look into the case. So we decided to examine their machines and provide free repairs if necessary," Ms Takahashi said. Microsoft has not determined what causes the scratches, she said, adding that the problem has not been reported in the United States, where more than 1.5 million Xbox machines have been sold since they arrived in stores in November. Ms Takahashi said the company also received reports of other malfunctions. She refused to disclose what they were, but said they were unrelated to the scratch problem. Microsoft is going ahead with Xbox's planned March 14 debut in Europe, she said. The company advised its factory in Hungary to conduct more thorough quality checks before releasing the product, she added. ------------------ From Ananova:: http://www.ananova.com/yournews/story/sm_538852.html Link to comment Share on other sites More sharing options...
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