Suit filed over Nano scratches

By Hurmoth
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Grand Master

S.MULLA

Posted
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that is not a manufacturer's defect.

the warranty doesn't cover cosmetics...deal with it.

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Valid point, BUT, there are cases where the nano hasnt been used -placed in some sort of coating/case and still there are scratches developing on the surface.

i would say its more of a manufacturing fault than cosmetic damage. Obvously previuos gen ipods also scratched-BUT that was after several months of usage- wherehas the nano looks like its been attacked by sandpaper in a few days. :pinch:

Grand Master

Hurmoth

Posted
  • Author
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who says it shouldn't scratch? maybe apple thinks scratches add to the characteristic of the nano...haha

but i dont think there is any fault to apple at all. if they wanted to make it scratch resistant they would have made it out of titanium or something...

apple wanted to make the nano out of the plastic that it made it from, i'm sure when they tested it it scratched the same way...

like jester said, there is no where that it says it has an anti-scratch coating.

it's just how it is, if you don't like it don't buy one or return the one you bought...

and man I use ellipsis way too much?

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No one ever said that Apple claimed it had anti-scratch coating. The point is, Apple has made a product that scratches with even the most carefull use. Try reading this: https://www.neowin.net/forum/index.php?show...ost&p=586705580

Now with less the than 2-3 hours of use I already had scratches on it from where cotton had touched it and my thumb (not my finger nail because I don't have any finger nails long enough to scratch it).

If Apple thinks that scratches give it characteristic, then why are they denying it scratches so easily?

Grand Master

ahfunaki

Posted
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The point is you shouldnt have to protect it. It shouldn't scratch. Its completly unacceptable of how bad it is. I purposly dropped in on my bed as a joke and said to my friend, ahaha watch this is scratch it. Guess what, it did.

who says it shouldn't scratch? maybe apple thinks scratches add to the characteristic of the nano...haha

but i dont think there is any fault to apple at all. if they wanted to make it scratch resistant they would have made it out of titanium or something...

apple wanted to make the nano out of the plastic that it made it from, i'm sure when they tested it it scratched the same way...

like jester said, there is no where that it says it has an anti-scratch coating.

it's just how it is, if you don't like it don't buy one or return the one you bought...

and man I use ellipsis way too much?

Grand Master

ahfunaki

Posted
Posted
Quote from the filed lawsuit (Section II Subsection 4):

"This consumer class action arises from Apple's deceptive and unlawful conduct in designing, manufacturing, distributing and selling defectively designed portable, digital music players. Specifically, Plaintiff brings this class action on behalf of a nationwide class of consumers who purchased Defendant's defective iPod Nano ("Nano") for consumer use. As a result of Defendant's defectively designed product, these Nanos scratch excessively during normal usage, rendering the screen on the Nanos unreadable, and violating state consumer protection statutes, breaching express and implied warranties that accompanied the Nanos, and causing Plaintiff and class members to incur loss of use and monetary damages associated with the repair and/or replacement caused by the defective design. Plaintiff and class members would not have purchased Nanos and/or paid as much for them had they known the truth about the product."

If this one just one or two people having a problem with scratches, you would make a valid point, however, this involves a lot of people so it has to be Apple's product and not the consumer. Also, their warranties do cover cosmetics in case you weren't aware.

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apples fix to this problem will be sending out screen protectors to everyone that owns a nano...

Grand Master

revvo

Posted
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lawsuits like this serve as a warning to manufacturers to provide a quality product.

money doesnt grow on trees and the general public deserves protection.

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It is a quality product.

It's the user's fault if it has full of scratches.

Because the Nano is slimmer, you should naturally be more careful with it and not shove it in and out of your pocket like your thicker bigger ipod. Use common sense. There are many covers for sale out there that will do just that, protecting your investment.

You scratch it, your fault. It's not Sony's fault you scratch the PSP. It's not Motorola's fault you scratch the RAZR V3, so why should it be Apple's fault if you scratch the Nano?

Mentor

Jesse Carlton

Posted
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I highly douby everyone in the class has soooo many scratches that the screens are unreadable. And the iPod nano is a digital music player, with added functionality of clock, games, and pictures. Therefore if the screen is "unreadable" it still functions fully, ie plays music.

Grand Master

L3thal Veteran

Posted
  • Veteran
Posted

It's about time they filed a suit. Lawsuits will only make companies make better products in the long run instead of half-assed products.

lawsuits like this serve as a warning to manufacturers to provide a quality product.

money doesnt grow on trees and the general public deserves protection.

(Y)

Experienced

sean l

Posted
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How else are we going to get it across to Apple that we don't like being screwed? I mean, I see your point, so don't get me wrong. But it seems the only way to get companies to take their heads out of their own asses is to sue them.

how about do not buy an ipod?

scratches have been a problem with ipods since day one. not to metion one of the reasons it costs less than before is use of cheaper materials. people should recognize this, and a company is not going to just come out with a lower priced product for the hell of it.

Grand Master

JiveMasterT

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normally, im the first to jump up and bash Apple, but seriously, its something you keep in your pocket. do you complain when your cell phone gets scratched? no! you put it in a case to protect it. such should be the case with the nanos. 2 of my friends have one and they dont have them in cases and dont have one scratch. if you take care of it, then you will be fine.

i will however put some of the blame on apple here... they are so hell bent on advertising the hell out of their mp3 player in order to take over the market, but they failed to realize that the more of these things you sell, the more likely you are to sell it to a jackass who doesnt take care of their things and wants money or a replacement when they break it.

Grand Master

Hurmoth

Posted
  • Author
Posted
I highly douby everyone in the class has soooo many scratches that the screens are unreadable.  And the iPod nano is a digital music player, with added functionality of clock, games, and pictures.  Therefore if the screen is "unreadable" it still functions fully, ie plays music.

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That's stupid. I don't pay the extra money for the iPod for it to just play music. Otherwise I wouldn't have purchased something else :rolleyes: I won't and can't argue that not everyone in this class action lawsuit doesn't have so many scratches that the screen is unreadable, however, the iPod nano has only been out for a little over a month and it already has more scratches then what all of my other four iPods put together--that's a huge concern. In another month there will be more if I continue to use it (which I haven't for the purposes of trial--in fact, I haven't taken it out of the box since Apple returned it to me).

The iPod nano serves more then one purpose, there it is NOT fully functional!

Grand Master

Hurmoth

Posted
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do you complain when your cell phone gets scratched?  no!

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My cell phone doesn't have a single scratch on it and I always keep it in my pocket unprotected and I've also had it for 2 years and some odd months now. I put nothing else in that pocket, which is exactly how I treat my other iPods and this one as well.

Grand Master

Matt T

Posted
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I don't understand why a lawsuit is necessary - a lot of plastic products scratch; that's life. My friend's HP laptop has scratches all over it but he's never taken it out of his house - and he's certainly never put it in his pocket :p I also believe this is only an isolated issue - I've seen nano's in electronics stores on display; a lot of people have picked them up and used them, but they only have fingerprints and a few minor scratches on them - and yes, they are the black models.

And about those claims that nano's scratch in empty pockets: how do we know those people aren't making it up? They could of dropped it or scratched it deliberately. However it they are legitimate claims, I agree that Apple should do something about that.

Veteran

SaLiVa

Posted
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How else are we going to get it across to Apple that we don't like being screwed? I mean, I see your point, so don't get me wrong. But it seems the only way to get companies to take their heads out of their own asses is to sue them.

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Uuummmm, dont buy the product?

Veteran

SaLiVa

Posted
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I wouldn't have if I had known that they scratch so easily :rolleyes:

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Well, if you're lucky the shop would allow you to return it back for cash... I dont think there's any one company that does that... There might be a 30 day cash back warranty or something...

I personally would have waited for the iPod Video, instead of getting the iPod nano. What I have though is sufficient for playing mp3's. The iPod mini doesn't break as easily too!

Grand Master

MonkeyClaw Veteran

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  • Veteran
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well i have seen scratched ipods and then again ive been to the apple store and to target and seen their display models and they are scratched but the screens are very vibrant and easily readable. I think apple should start including cases like they did with their new ipods and perhaps replace nano's that are so scratched you cant read the screen but i mean they are made of the same material as the others so i understand why they are reluctant...

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