SkypeOut now free to US and Canada

By ipodman715
in Back Page News

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Experienced

Chan Smith

Posted
Posted

Yeah, it's been going that to alot of people. Something about not reconizing the ip being in the U.S. even though your isp is in the U.S. It's going that to me to. As far as I know it's not your fault. it's skypes.

Yeah I know that part, but when it's dialing a red notice comes up saying I need to buy credit and the call fails. I'm using the newest skype.

Experienced

Chan Smith

Posted
Posted

Alot of people with the ip starting with 7 isn't working. You think they would have that worked out wouldn't ya? I don't know where they are getting their ip info but it's wrong. I emailed them about it. I would be supprised if they got it fixed.

My ip is 72.xx.xxx.xxx and is blocked also :(

Contributor

codezero

Posted
Posted
Anyone knows if Skypes considers Puerto Rico as part of the US. I can't seem to get it to work although there are others in the US that can't get it to work either.

Yeah, Puerto Rico is included in the free calling area. Usually when they say US & Canada they already include Puerto Rico since we are a US Territory. I tested it out calling a friend of mine, heres the call list and charge.

May 16 05:40 +1787XXXXXXX Puerto Rico 0.000 00:25 0.000

Calling from Puerto Rico to the USA works great too! No charges! :rofl:

Mentor

struct

Posted
Posted

It connects at work (Verizon), but not at the house (Bellsouth). My home IP is 72.145.*.*. I am not using the beta, but rather the latest stable version. Can anyone confirm that using the Beta makes the problem disappear?

Also - how can they financially support this? Even if the bandwidth is provided by the individual users, they still have to pay for the interconnects to the PSTN right?

Proficient

morgs

Posted
Posted (edited)

It connects at work (Verizon), but not at the house (Bellsouth). My home IP is 72.145.*.*. I am not using the beta, but rather the latest stable version. Can anyone confirm that using the Beta makes the problem disappear?

Also - how can they financially support this? Even if the bandwidth is provided by the individual users, they still have to pay for the interconnects to the PSTN right?

My home Ip is 74.XXX...... I live in Toronto and my provider is bell, i am using the beta and im not getting it to work. im gonna try the latest stable build. ill post back.

EDIT: yeah no dice, its definately the ip addresses.

Edited by morgs
Proficient

morgs

Posted
Posted

Hello Morgan,

Thank you for writing to Skype Customer Service.

The fact that you are receiving a message that you need Skype credits to

make the call is related to the problem with us detecting your IP

address which we use to determine your location.

Once you obtain your full IP address, please email us back with it as

this will help us resolve the problem.

We continue to work on ensuring that no one who is eligible is left out

and ask for your patience as we improve

the service.

Thanks again for writing, and thank you for being part of the Skype

community.

Best regards,

Ogi M.

Customer Service Specialist

Skype

just got this reply from CS super quick too. took 5 mins maybe. I emailed back with ther requested info. let you know how it goes.

Proficient

morgs

Posted
Posted

Anyone think it might be a port problem

Not according to tech support.

Here their reply:

Hello,

Thank you for writing back to us with your concern.

It's likely a problem with us detecting your IP address which we use to

determine your location. I have forwarded your information to our

technicians so they can look further into the issue. We continue to work

on ensuring that no one who is eligible is left out and ask for your

patience as we improve the service.

If you need further assistance, please don't hesitate to reply to this

email and let us know.

Regards,

Matthew W.

Skype Support

I basically emailed back to find out how long they think it will take to get it fixed. If i was paying for the service i migt be a bit upset. but to be quite frank i am in awe of their customer service :woot: . their replies have been recieved in the shortest ammount of time I have ever experienced and i'll say again, im not paying a penny. Its a bit crap that its not working, but at least, on the surface they seem to want to keep up the customer relations.

I'll post back when i hear something

Enthusiast

tekno

Posted
Posted

Yeah, Puerto Rico is included in the free calling area. Usually when they say US & Canada they already include Puerto Rico since we are a US Territory. I tested it out calling a friend of mine, heres the call list and charge.

May 16 05:40 +1787XXXXXXX Puerto Rico 0.000 00:25 0.000

Calling from Puerto Rico to the USA works great too! No charges! :rofl:

hmm, that's odd. It's not working for me. probably an Ip issue? .mine starts with 6.

Contributor

codezero

Posted
Posted
hmm, that's odd. It's not working for me. probably an Ip issue? .mine starts with 6.

Hrm maybe its detecting your IP wrong or something.

Try testing these sites:

http://www.countryhawk.com/products/chawk/ (mine appears above as Your Country: United States (US))

http://www.ip2location.com/ (shows as USA)

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