SkypeOut now free to US and Canada

[Toology]

Yeah, I noticed that. I have a 71.xxx.xx.xx IP address and that seems be causing problems with quite a few people trying skype out. =/

Same problem here. I'm in no hurry but I hope they fix it.

[Ji@nBing]

Too bad no international calls :(

[Chan Smith]

Yeah, it's been going that to alot of people. Something about not reconizing the ip being in the U.S. even though your isp is in the U.S. It's going that to me to. As far as I know it's not your fault. it's skypes.

Yeah I know that part, but when it's dialing a red notice comes up saying I need to buy credit and the call fails. I'm using the newest skype.

[RNT]

My ip is 72.xx.xxx.xxx and is blocked also :(

[Chan Smith]

Alot of people with the ip starting with 7 isn't working. You think they would have that worked out wouldn't ya? I don't know where they are getting their ip info but it's wrong. I emailed them about it. I would be supprised if they got it fixed.

My ip is 72.xx.xxx.xxx and is blocked also :(

[Takenover83]

75.x.x.xxx

Im also blocked, keep getting asked to buy credit when I try to dial out.

[DigitalE]

Wow, this is cool.

My IP starts with 71, but I haven't tried this out...

[RNT]

I'm so anxious to check ou :unsure: Looks like for some reason 71 and 72 ip adresses are not working right now, do you think it may work setting up a proxy? :cry:

[mitch00]

Not working here either, and I'm in Canada so it *should* be working.. oh well, with time it'll be fixed I suppose.

[RNT]

I'm in US, should work also :pinch:

[codezero]

Anyone knows if Skypes considers Puerto Rico as part of the US. I can't seem to get it to work although there are others in the US that can't get it to work either.

Yeah, Puerto Rico is included in the free calling area. Usually when they say US & Canada they already include Puerto Rico since we are a US Territory. I tested it out calling a friend of mine, heres the call list and charge.

May 16 05:40 +1787XXXXXXX Puerto Rico 0.000 00:25 0.000

Calling from Puerto Rico to the USA works great too! No charges! :rofl:

[struct]

It connects at work (Verizon), but not at the house (Bellsouth). My home IP is 72.145.*.*. I am not using the beta, but rather the latest stable version. Can anyone confirm that using the Beta makes the problem disappear?

Also - how can they financially support this? Even if the bandwidth is provided by the individual users, they still have to pay for the interconnects to the PSTN right?

[codezero]

It works great here :laugh: , and my IP is 70.45.65.x

So they must had blocked some random IP's or something :blink:

[morgs]

It connects at work (Verizon), but not at the house (Bellsouth). My home IP is 72.145.*.*. I am not using the beta, but rather the latest stable version. Can anyone confirm that using the Beta makes the problem disappear?

Also - how can they financially support this? Even if the bandwidth is provided by the individual users, they still have to pay for the interconnects to the PSTN right?

My home Ip is 74.XXX...... I live in Toronto and my provider is bell, i am using the beta and im not getting it to work. im gonna try the latest stable build. ill post back.

EDIT: yeah no dice, its definately the ip addresses.

Edited May 16, 2006 by morgs

[bfoos]

It's not working for some (including me) with IPs starting with 69. either. My IP address can be geolocated so I wonder what the issue is.

[morgs]

Hello Morgan,

Thank you for writing to Skype Customer Service.

The fact that you are receiving a message that you need Skype credits to

make the call is related to the problem with us detecting your IP

address which we use to determine your location.

Once you obtain your full IP address, please email us back with it as

this will help us resolve the problem.

We continue to work on ensuring that no one who is eligible is left out

and ask for your patience as we improve

the service.

Thanks again for writing, and thank you for being part of the Skype

community.

Best regards,

Ogi M.

Customer Service Specialist

Skype

just got this reply from CS super quick too. took 5 mins maybe. I emailed back with ther requested info. let you know how it goes.

[exit]

Anyone think it might be a port problem

[struct]

Thanks morgs. I'll give them a couple weeks to sort it out, as I'm sure there will be plenty of BellSouth users writing to support.

[morgs]

Anyone think it might be a port problem

Not according to tech support.

Here their reply:

Hello,

Thank you for writing back to us with your concern.

It's likely a problem with us detecting your IP address which we use to

determine your location. I have forwarded your information to our

technicians so they can look further into the issue. We continue to work

on ensuring that no one who is eligible is left out and ask for your

patience as we improve the service.

If you need further assistance, please don't hesitate to reply to this

email and let us know.

Regards,

Matthew W.

Skype Support

I basically emailed back to find out how long they think it will take to get it fixed. If i was paying for the service i migt be a bit upset. but to be quite frank i am in awe of their customer service :woot: . their replies have been recieved in the shortest ammount of time I have ever experienced and i'll say again, im not paying a penny. Its a bit crap that its not working, but at least, on the surface they seem to want to keep up the customer relations.

I'll post back when i hear something

[bfoos]

Who knows what the hell the problem is. I just hope they sort it soon so I can take advantage of the promotion.

[tekno]

Yeah, Puerto Rico is included in the free calling area. Usually when they say US & Canada they already include Puerto Rico since we are a US Territory. I tested it out calling a friend of mine, heres the call list and charge.

May 16 05:40 +1787XXXXXXX Puerto Rico 0.000 00:25 0.000

Calling from Puerto Rico to the USA works great too! No charges! :rofl:

hmm, that's odd. It's not working for me. probably an Ip issue? .mine starts with 6.

[illicit]

Wow, that is great news to hear.

[codezero]

hmm, that's odd. It's not working for me. probably an Ip issue? .mine starts with 6.

Hrm maybe its detecting your IP wrong or something.

Try testing these sites:

http://www.countryhawk.com/products/chawk/ (mine appears above as Your Country: United States (US))

http://www.ip2location.com/ (shows as USA)

[Nexus-]

Im pretty sure a proxy server would work for people in other countrys and people with the "7" ip issue.

[former1]

You guys think thats amazing? :laugh:

Europe 1, USA 0 ; )

http://www.netappel.fr