Anyone receive their prizes?

By Aj Collins
in General Discussion

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Grand Master

Nightz

Posted
Posted

i got a second letter from marden kane about 2 weeks ago, and they said it was going to be another 6-8 weeks before my prizes will come. here's the link to my post with a copy of that letter in the prizes thread:

https://www.neowin.net/forum/index.php?show...#entry588383676

  • 4 weeks later...
  • 2 weeks later...
  • 2 weeks later...
Rookie

plaguebeast

Posted
Posted
I emailed her a couple of weeks ago and again late last week, called her yesterday, left a voice mail. No response to any......I wonder if there is anyway we can get ANY kind of feedback from Marden-Kane, this is getting silly.

Erica responded to my email finally, 6-8 weeks more, she said.

Rookie

plaguebeast

Posted
Posted
That's ridiculous. I still haven't gotten a reply and I've sent her 3 emails now. I think I'm going to file a report with the BBB.

Good news, got this from Erica today,

Hi xxxx,

Unfortunately the fulfillment process becomes a little more complicated and lengthy when you have a large quantity of prizes to fulfill and the need to fulfill both domestically and internationally.

Regardless, this does not excuse the right to the prize you are owed in a timely fashion, which is why of course we offer our apologies for the delay. That being said, we've followed up with those who are fulfilling the prize to you and they have confirmed that US Second Prize winners will be getting their prizes within the next 4 weeks.

Sincerely,

Erica Valdellon

Marden-Kane Inc

Rookie

eoyount

Posted
Posted

I got a similar email yesterday:

Hi xxxx,

We've followed up on shipping for you and it seems that they should

begin shipping within 2 weeks. Your prize will ship out either by DHL or

UPS Ground.

Delivery can take up to 2 weeks after the day that it ships. I've put in

a request for the tracking #, so that you may follow delivery. I will

let you know if this shipping timeline changes further. Thank you again

for your patience.

Sincerely,

Erica Valdellon

Marden-Kane Inc.

Rookie

Howie411

Posted
Posted

Just got this email:

"Dear Vanishing Point Sweepstakes Winner:

We are aware of the delays some winners have experienced in regards to receipt of prizes. Please be advised that Microsoft and Marden-Kane are working very hard to get the prizes into the hands of all our lucky winners and we expect to have all prizes delivered to the winners very soon. If you would like to check the status of your prize, please send an email to [email protected] with your name and prize won. Please note only inquiries relating to prize winner status will be acknowledged.

On behalf of our client, Microsoft Corporation, we thank you for your patience.

Sincerely,

Marden-Kane Inc.

Administrator of the Microsoft Vanishing Point Sweepstakes."

Grand Master

Nightz

Posted
Posted

finally got a response too...

Hi ...,

We've followed up on shipping for you and it seems that your prize should begin shipping within 1-2 weeks, either by DHL or UPS Ground.

Delivery can take up to 2 weeks after the day that it ships. I've put in a request for the tracking #, so that you may follow delivery. I will let you know if this shipping timeline changes further. Thank you again for your patience.

Sincerely,

Erica Valdellon

Marden-Kane Inc.

i think it's a generic response that she sends out. i'm hoping i get a 360 elite after all that waiting lol

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