BT phone and broadband network suffering major outage across the UK [Update]

It appears that BT's broadband and phone network is suffering major outages across the UK at the moment. The issues appear to have started at around 15:00 GMT and there have been reports from users affected by the issues in London, Birmingham, Guildford, Coventry, Manchester, Sheffield, Leicester, Glasgow, and Leeds.

At time of publishing, there were over 18,000 reports documented by outage monitoring service downdetector regarding the loss of access to email, internet and hotspots in the aforementioned regions in the UK. According to BBC News, the problems also extend to the company's landline phone network.

You can see if your area is affected with the outage map pictured on the right, captured at 15:45 GMT. BT has acknowledged that some customers are "experiencing network problems", but hasn't given any indication of when it expects the issues to be resolved.

The BT website also looks like it is experiencing technical difficulties, and the customer service line appears to be down too.

We'll update once BT has provided any further updates regarding this outage.

Update: 16:26 GMT: The BT website is working again.

Update 2: BT has issued a statement to Engadget confirming that it has now got most of its customers back online.

"Large numbers of customers have been experiencing temporary issues with their broadband services this afternoon. Customers can still receive and make calls as normal. We've been working hard to fix the issue and are glad to report that nearly every customer affected is now reconnected, approximately two hours after the problem started.

We apologise to any affected customers for the inconvenience. There is no evidence at this stage to suggest that we were subject to a malicious attack."

Source: BT via TechRadar

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