Vine finally released its official app for Windows Phone 8 today, though it appears some users are unable to sign into the app at all.
Several users have tweeted to the @vinehelp Twitter account saying theyre unable to sign into the Vine app for Windows Phone with their Twitter credentials, with some noting that special characters may not be properly recognized. Other users, however, has said enabling two-factor verification and generating a temporary password alleviates the issue.
Its not clear if the @vinehelp account is official or not, as its not verified on Twitter, the social network that owns Vine. Regardless, the issue has been brought up by users not tweeting to the account as well.
For some reason i cant log into the Windows Phone @vineapp app using my Twitter login. Any known issues? Help?— Matthew Ashworth (@Macca_Chief) November 12, 2013
The issue has occurred on two separate Twitter accounts Neowin has attempted to sign into Vine with. In both instances, the username and password combination are recognized as invalid, while two-factor verification generating a temporary password produced the following error:
A similar error message is displayed when attempting to sign into 6sec, a third-party Vine app for Windows Phone, when using both accounts as well. The third-party app worked for one of the accounts prior to the official Vine apps release; the second account wasnt tested prior to today.
Neowin has contacted Twitter regarding the issues and will update this article if a response is received.
Update: Twitter has not responded to Neowins inquiry, though it did verify the @vinehelp account shortly after receiving the message. That account has posted numerous tweets saying its looking into the matter.
@Sharp_Banana Thanks for notifying us. Looking into it now. Please let me know if you get it to work. Hopefully youll get in soon - Jeremy— Vine Help (@vinehelp) November 12, 2013
Update 2: The @vinehelp account says the problem is occurring for users who have complex passwords, though a fix is in the works.
@teroalhonen Were working on it! There seems to be a problem with complicated passwords. Stay tuned. Sorry for the trouble!— Vine Help (@vinehelp) November 13, 2013