Windows 8.1 Support Thread

By Sandor
in Microsoft (Windows)

 Share

Recommended Posts

Grand Master

Sandor

Posted
Posted

For me it goes most of the way through the install to the "just doing a few more things" stage then the screen goes black and the circular loading animation just freezes. Sits like this until I reset then the system rolls itself back to 8 and puts up an error message saying Windows 8.1 could not be installed. Tried twice...can't get it to take the update.

 

Puts up a seemingly generic error code 0xC1900101 0x40019

 

Not sure exactly where the best log files would be to figure out what it's doing/not doing. Everything I've looked at so far seems fairly normal.

Link to comment
https://www.neowin.net/forum/topic/1182711-windows-81-support-thread/
Share on other sites
Contributor

Roberto Guedes

Posted
Posted

My installation failed and restored to 8.0. Now, I can't install again because the Windows Store gives me the 0x80070008 error. I'm pretty sure it relates to a "Boot" folder on the C drive that's still there, but I can't delete it because Windows is somehow using it.

Contributor

Roberto Guedes

Posted
Posted

I see a hidden "$Windows.~BT" folder on C:\ which appears to be the update files. Wondering if I should try to delete it and then re-download the whole thing from the store.

Tried to delete it and Windows Store started downloading again. So it may work after all.

Grand Master

Eric Veteran

Posted
  • Veteran
Posted

If you're using a 3rd party antivirus and receiving the 0xC1900101 error try uninstalling it first. Check for an update version or use Defender until your vendor has an 8.1 update.

 

Install log is located at \Windows\WindowsUpdate.log if you want to check it to see what's failing specifically.

Grand Master

Atomic Wanderer Chicken

Posted
Posted

After installing Windows 8.1 today, my AMD control center does not work. I uninstalled everything (drivers, etc) in Add/Remove programs and then I ran driver sweeper in safe mode. My laptop has the AMD A8-4500M chipset

post-455563-0-90046800-1382043584.jpg

Collaborator

DaveGreen93

Posted
Posted

The update still isn't even showing in the store for me. I've made sure all other updates have been installed, opened/closed the store and run wsreset.exe. Don't know what else I can try but to wait.

 

And this is Windows 8 Pro I'm talking about, not enterprise. :(

Grand Master

DirtyLarry Veteran

Posted
  • Veteran
Posted

The update still isn't even showing in the store for me. I've made sure all other updates have been installed, opened/closed the store and run wsreset.exe. Don't know what else I can try but to wait.

 

And this is Windows 8 Pro I'm talking about, not enterprise. :(

I also do not have the update available yet, all I have available is the Windows 8.1 Preview.

Also on Windows 8 Pro.

Grand Master

Sandor

Posted
  • Author
Posted

If you're using a 3rd party antivirus and receiving the 0xC1900101 error try uninstalling it first. Check for an update version or use Defender until your vendor has an 8.1 update.

 

Install log is located at \Windows\WindowsUpdate.log if you want to check it to see what's failing specifically.

Don't have any 3rd party stuff installed.

 

Only thing I really see in the logs is stuff like:

 

2013-10-17 12:47:15:880 952 f2c DnldMgr FATAL: DM:CBitsJob::SetCallbackHandler: SetNotifyInterface failed with 0x80010108

 

Seems to be, on google, related to Windows Live Photo Gallery...not sure how it applies here though.

Contributor

Roberto Guedes

Posted
Posted

For people who can't install Windows 8.1 and have Logitech or SteelSeries devices, you MUST uninstall their software BEFORE installing Windows 8.1, and DON'T install it afterwards. It will brick your Windows install.

 

This is a known issue.

Could that be related to being stuck in the boot screen after applying PC settings?

Mentor

Slammers

Posted
Posted

For people who can't install Windows 8.1 and have Logitech or SteelSeries devices, you MUST uninstall their software BEFORE installing Windows 8.1, and DON'T install it afterwards. It will brick your Windows install.

 

This is a known issue.

 

Really? Can you provide some proof because if that is the case I will not be installing 8.1 tonight. I googled but can't find anything about their software bricking a windows installation. 

I use Logitech G35 headphones and need software installed to get the surround sound...

Grand Master

DirtyLarry Veteran

Posted
  • Veteran
Posted

Well, sounds like a good thing I did not have the option to update, as I use both a Logitech Keyboard & Mouse.

Decided going to sit this one out for at least a few days, if not a couple of weeks, and let them sort everything out and make sure everything I am currently using is supported. Last thing I want is to install an OS that renders certain devices or apps I have useless.

 

I have to say, MS really needs to get their ###### together with the OS upgrades. Even if it is only a few of us who are affected, that is enough IMHO. 

 

Thanks for the heads up Somnus. (Y)

Experienced

Somnus

Posted
Posted

Really? Can you provide some proof because if that is the case I will not be installing 8.1 tonight. I googled but can't find anything about their software bricking a windows installation. 

I use Logitech G35 headphones and need software installed to get the surround sound...

 

http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-hardware/system-broken-after-steelseries-driver/0e2058f6-818d-4e6c-9432-7cdfe0ce1aba?siteID=rGMTN56tf_w-ndP7Byg6HOjp9vuxRsqUgA

http://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/steel-series-keyboard-driver-install-crashes/92c1f54c-718c-45e9-ad7d-04ba649d5569?siteID=rGMTN56tf_w-Os44k21XdNWAUHmGKqwgKw

http://forum.xda-developers.com/showthread.php?t=2342994

http://hardforum.com/showpost.php?p=1040165956&postcount=13

http://www.computerbase.de/forum/showthread.php?t=1225905

http://www.dllfixtool.com/work-windows-8-1-x64-swedish-steelseries-engine-windows-region-int-version-2-8-0018/

http://www.nvnews.net/vbulletin/showthread.php?t=207197

Grand Master

SnoopZ

Posted
Posted

All those links are months out of date surely they can't still be an issue?

Grand Master

ViperAFK

Posted
Posted

Anyone else getting an "infinite" windows defender definition update? Windows defender already says I have the latest definition, but windows update shows the exact same update every time I check for updates, and if I click install it just instantly says 'installed successfully", then next time I check the exact same definition update appears.

This topic is now closed to further replies.
 Share
Go to topic listing

  • Posts

    • Microsoft raises Xbox console prices by up to $150, discontinues 2TB version

      By Gotenks98 · Posted

      But they will be the first asking for a bail out the moment crap goes sideways. Its just a matter of time with this AI thing unless skynet gets us first.
    • Google reshuffles its AI coding team as it struggles to catch Anthropic

      By +Edouard · Posted

      I'm so conflicted with the Google Search AI summaries. On one hand I don't like how it's harming smaller websites by greatly reducing traffic which will harm us all in the long run but on the other hand those AI summaries often give me the information I'm after. I have never once clicked on 'show me more' though and never will.
    • Microsoft raises Xbox console prices by up to $150, discontinues 2TB version

      By qbrick · Posted

      Not a single company as small or large it may be is obligated to subsidize its products and sell them at a loss. Your way of thinking is socialist and as a West German with a German brother state but impoverished by state dictatorship and a socialist command economy situated to the East i can tell you - this kind of thinking very quickly leads to products not being produced anymore at all. EDIT: That does not mean that I find state support for social needs unreasonable. Quite the contrary. Together with solid workers' rights we exactly had exactly that in Germany for decades in the form of the Sozialstaat which was as the scandinavian social democratic very successful - until the number of people who drew from those resources dramatically increased (ironically a project of social democrat and green proponents).
    • Apple reportedly has a second-generation iPhone Fold planned for 2027

      By Hamid Ganji · Posted

      Apple reportedly has a second-generation iPhone Fold planned for 2027 by Hamid Ganji The iPhone Fold is one of the most anticipated tech products expected to debut this fall. It will be Apple’s first foldable iPhone, ushering in a new product category for the company. While the first generation has yet to hit the shelves, a new leak suggests Apple has already begun work on its successor. Chinese leaker Digital Chat Station claims that the second-generation iPhone Fold has already been confirmed, meaning Apple could launch a successor in fall 2027. The foldable iPhone is also reportedly referred to as the “iPhone Ultra,” though it remains unclear whether Apple will ultimately choose that branding, especially as Samsung is rumored to rename the Galaxy Z Fold 8 as the Galaxy Z Fold Ultra this year. The leaker also claims that the second-generation foldable will feature a wider folding display while reusing the same screen found in the first generation. Apple’s first foldable iPhone is expected to feature a 7.8-inch inner display and a 5.3-inch outer screen in a passport-style form factor. It has already been reported that Apple plans to change its iPhone release cycle in 2026 to spread launches throughout the year. Under this strategy, the iPhone Fold is expected to debut this fall alongside the iPhone 18 Pro and iPhone 18 Pro Max. The standard iPhone 18 and iPhone Air 2 are expected to arrive later in 2026 or in early 2027. Speaking of the iPhone Air, Digital Chat Station says Apple remains undecided about a third-generation model. The company is reportedly waiting to see how the iPhone Air 2 performs in the market, and if sales disappoint, a successor may never materialize. As we reported this week, the iPhone Air has not been scrapped from Apple’s plans. The second-generation model is reportedly scheduled for spring 2027 and could introduce upgrades such as an additional rear camera for ultrawide photography and improved battery life.
    • Sony announces Bungie layoffs that will affect "significant number of employees"

      By daryld · Posted

      ahh yes the good old your opinion differs from mine so you are therefore insane lol destiny 1 had no agenda pushing and was a massive success of a game, if you clearly look online the team for some reason thought they had too many men on the team and went on a woman and dei recruitment drive and we all know how destiny 2 performed from then on in

  • Recent Achievements

    • One Year In
      Vistor earned a badge
      One Year In
    • First Post
      kinowa earned a badge
      First Post
    • Rookie
      krychek57 went up a rank
      Rookie
    • Grand Master
      Jaybonaut went up a rank
      Grand Master
    • One Year In
      Philsl earned a badge
      One Year In

  • Popular Contributors

    1. 1
      +primortal
      405
    2. 2
      +Edouard
      170
    3. 3
      PsYcHoKiLLa
      131
    4. 4
      Xenon
      72
    5. 5
      neufuse
      69
    Show More

  • Tell a friend

    Love Neowin? Tell a friend!