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Windows 8.1 Support Thread

win8.1

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#1 Sandor

Sandor

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  • Joined: 28-November 03
  • Location: Canada
  • OS: Win 8.1
  • Phone: WP8

Posted 17 October 2013 - 17:55

For me it goes most of the way through the install to the "just doing a few more things" stage then the screen goes black and the circular loading animation just freezes. Sits like this until I reset then the system rolls itself back to 8 and puts up an error message saying Windows 8.1 could not be installed. Tried twice...can't get it to take the update.

 

Puts up a seemingly generic error code 0xC1900101 0x40019

 

Not sure exactly where the best log files would be to figure out what it's doing/not doing. Everything I've looked at so far seems fairly normal.




#2 Roberto Guedes

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  • Joined: 15-July 10

Posted 17 October 2013 - 17:58

My installation failed and restored to 8.0. Now, I can't install again because the Windows Store gives me the 0x80070008 error. I'm pretty sure it relates to a "Boot" folder on the C drive that's still there, but I can't delete it because Windows is somehow using it.



#3 Wakers

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  • Joined: 30-July 07

Posted 17 October 2013 - 18:07

Mine would get stuck either at setting up 77% or readying devices 86%.

 

Had to reset my Windows 8 install (clean install), download a wifi driver, download an update to show it in the store, then download 8.1 again.  Worked like that, but a massive in pain in the ass.



#4 em3

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  • Joined: 24-March 04
  • OS: Windows 8

Posted 17 October 2013 - 18:09

I can't install 8.1 either. I think I get through most of the installation but it won't finish. Also getting a similar error as posted by user above... 0xC1900101 0x40017



#5 OP Sandor

Sandor

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  • Location: Canada
  • OS: Win 8.1
  • Phone: WP8

Posted 17 October 2013 - 18:20

I see a hidden "$Windows.~BT" folder on C:\ which appears to be the update files. Wondering if I should try to delete it and then re-download the whole thing from the store.



#6 Roberto Guedes

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Posted 17 October 2013 - 18:29

I see a hidden "$Windows.~BT" folder on C:\ which appears to be the update files. Wondering if I should try to delete it and then re-download the whole thing from the store.

Tried to delete it and Windows Store started downloading again. So it may work after all.



#7 Roberto Guedes

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  • Joined: 15-July 10

Posted 17 October 2013 - 20:41

It didn't work. Got stuck on the boot screen and it restored to a previous version. Will wait now for solutions.



#8 Eric

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Posted 17 October 2013 - 20:55

If you're using a 3rd party antivirus and receiving the 0xC1900101 error try uninstalling it first. Check for an update version or use Defender until your vendor has an 8.1 update.

 

Install log is located at \Windows\WindowsUpdate.log if you want to check it to see what's failing specifically.



#9 OP Sandor

Sandor

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  • Joined: 28-November 03
  • Location: Canada
  • OS: Win 8.1
  • Phone: WP8

Posted 17 October 2013 - 20:56

Waiting myself for actual word from Microsoft. Seems it's far from perfect so no doubt lots of other people are having issues.



#10 Atomic Wanderer Chicken

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  • OS: Windows 95 with Microsoft Plus
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Posted 17 October 2013 - 21:00

After installing Windows 8.1 today, my AMD control center does not work. I uninstalled everything (drivers, etc) in Add/Remove programs and then I ran driver sweeper in safe mode. My laptop has the AMD A8-4500M chipset

Attached Images

  • warning.JPG


#11 DaveGreen93

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  • Location: Forest of Dean, UK
  • OS: Windows 8.1 Pro
  • Phone: Nokia Lumia 920

Posted 17 October 2013 - 21:14

The update still isn't even showing in the store for me. I've made sure all other updates have been installed, opened/closed the store and run wsreset.exe. Don't know what else I can try but to wait.

 

And this is Windows 8 Pro I'm talking about, not enterprise. :(



#12 Island Dog

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  • Location: St. Cloud, FL.

Posted 17 October 2013 - 21:30

This is the error I'm getting.

 

Screenshot (1).png



#13 vetDirtyLarry

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  • Phone: Galaxy S4

Posted 17 October 2013 - 21:34

The update still isn't even showing in the store for me. I've made sure all other updates have been installed, opened/closed the store and run wsreset.exe. Don't know what else I can try but to wait.

 

And this is Windows 8 Pro I'm talking about, not enterprise. :(

I also do not have the update available yet, all I have available is the Windows 8.1 Preview.

Also on Windows 8 Pro.



#14 OP Sandor

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  • Joined: 28-November 03
  • Location: Canada
  • OS: Win 8.1
  • Phone: WP8

Posted 17 October 2013 - 21:35

If you're using a 3rd party antivirus and receiving the 0xC1900101 error try uninstalling it first. Check for an update version or use Defender until your vendor has an 8.1 update.

 

Install log is located at \Windows\WindowsUpdate.log if you want to check it to see what's failing specifically.

Don't have any 3rd party stuff installed.

 

Only thing I really see in the logs is stuff like:

 

2013-10-17 12:47:15:880 952 f2c DnldMgr FATAL: DM:CBitsJob::SetCallbackHandler: SetNotifyInterface failed with 0x80010108

 

Seems to be, on google, related to Windows Live Photo Gallery...not sure how it applies here though.



#15 Stoffel

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  • OS: Windows 8.1 Update 1
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Posted 17 October 2013 - 21:36

I've been downloading since 10 am this morning, half way there, I hope I don't run into any of this trouble, I will go nuts after downloading for so long