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Windows 8.1 Support Thread

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Sandor    436

For me it goes most of the way through the install to the "just doing a few more things" stage then the screen goes black and the circular loading animation just freezes. Sits like this until I reset then the system rolls itself back to 8 and puts up an error message saying Windows 8.1 could not be installed. Tried twice...can't get it to take the update.

 

Puts up a seemingly generic error code 0xC1900101 0x40019

 

Not sure exactly where the best log files would be to figure out what it's doing/not doing. Everything I've looked at so far seems fairly normal.

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Roberto Guedes    0

My installation failed and restored to 8.0. Now, I can't install again because the Windows Store gives me the 0x80070008 error. I'm pretty sure it relates to a "Boot" folder on the C drive that's still there, but I can't delete it because Windows is somehow using it.

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Wakers    327

Mine would get stuck either at setting up 77% or readying devices 86%.

 

Had to reset my Windows 8 install (clean install), download a wifi driver, download an update to show it in the store, then download 8.1 again.  Worked like that, but a massive in pain in the ass.

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em3    0

I can't install 8.1 either. I think I get through most of the installation but it won't finish. Also getting a similar error as posted by user above... 0xC1900101 0x40017

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Sandor    436

I see a hidden "$Windows.~BT" folder on C:\ which appears to be the update files. Wondering if I should try to delete it and then re-download the whole thing from the store.

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Roberto Guedes    0

I see a hidden "$Windows.~BT" folder on C:\ which appears to be the update files. Wondering if I should try to delete it and then re-download the whole thing from the store.

Tried to delete it and Windows Store started downloading again. So it may work after all.

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Roberto Guedes    0

It didn't work. Got stuck on the boot screen and it restored to a previous version. Will wait now for solutions.

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Eric    1,514

If you're using a 3rd party antivirus and receiving the 0xC1900101 error try uninstalling it first. Check for an update version or use Defender until your vendor has an 8.1 update.

 

Install log is located at \Windows\WindowsUpdate.log if you want to check it to see what's failing specifically.

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Sandor    436

Waiting myself for actual word from Microsoft. Seems it's far from perfect so no doubt lots of other people are having issues.

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Atomic Wanderer Chicken    1,585

After installing Windows 8.1 today, my AMD control center does not work. I uninstalled everything (drivers, etc) in Add/Remove programs and then I ran driver sweeper in safe mode. My laptop has the AMD A8-4500M chipset

post-455563-0-90046800-1382043584.jpg

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DaveGreen93    83

The update still isn't even showing in the store for me. I've made sure all other updates have been installed, opened/closed the store and run wsreset.exe. Don't know what else I can try but to wait.

 

And this is Windows 8 Pro I'm talking about, not enterprise. :(

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Island Dog    52

This is the error I'm getting.

 

post-51791-0-85880400-1382045426.png

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DirtyLarry    2,073

The update still isn't even showing in the store for me. I've made sure all other updates have been installed, opened/closed the store and run wsreset.exe. Don't know what else I can try but to wait.

 

And this is Windows 8 Pro I'm talking about, not enterprise. :(

I also do not have the update available yet, all I have available is the Windows 8.1 Preview.

Also on Windows 8 Pro.

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Sandor    436

If you're using a 3rd party antivirus and receiving the 0xC1900101 error try uninstalling it first. Check for an update version or use Defender until your vendor has an 8.1 update.

 

Install log is located at \Windows\WindowsUpdate.log if you want to check it to see what's failing specifically.

Don't have any 3rd party stuff installed.

 

Only thing I really see in the logs is stuff like:

 

2013-10-17 12:47:15:880 952 f2c DnldMgr FATAL: DM:CBitsJob::SetCallbackHandler: SetNotifyInterface failed with 0x80010108

 

Seems to be, on google, related to Windows Live Photo Gallery...not sure how it applies here though.

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Stoffel    1,810

I've been downloading since 10 am this morning, half way there, I hope I don't run into any of this trouble, I will go nuts after downloading for so long

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Somnus    15

For people who can't install Windows 8.1 and have Logitech or SteelSeries devices, you MUST uninstall their software BEFORE installing Windows 8.1, and DON'T install it afterwards. It will brick your Windows install.

 

This is a known issue.

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FriendlyBully    18

I had tons of problem. I had to clear out the system reserved drive for the first part, then I got the general errors after the reboot twice. The third time it went through.

Horrible, horrible, horrible upgrade package. What a way to start a cycle Microsoft!

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Roberto Guedes    0

For people who can't install Windows 8.1 and have Logitech or SteelSeries devices, you MUST uninstall their software BEFORE installing Windows 8.1, and DON'T install it afterwards. It will brick your Windows install.

 

This is a known issue.

Could that be related to being stuck in the boot screen after applying PC settings?

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Somnus    15

Could that be related to being stuck in the boot screen after applying PC settings?

 

Yes. Same issue is causing all booting issues.

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Slammers    114

For people who can't install Windows 8.1 and have Logitech or SteelSeries devices, you MUST uninstall their software BEFORE installing Windows 8.1, and DON'T install it afterwards. It will brick your Windows install.

 

This is a known issue.

 

Really? Can you provide some proof because if that is the case I will not be installing 8.1 tonight. I googled but can't find anything about their software bricking a windows installation. 

I use Logitech G35 headphones and need software installed to get the surround sound...

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DirtyLarry    2,073

Well, sounds like a good thing I did not have the option to update, as I use both a Logitech Keyboard & Mouse.

Decided going to sit this one out for at least a few days, if not a couple of weeks, and let them sort everything out and make sure everything I am currently using is supported. Last thing I want is to install an OS that renders certain devices or apps I have useless.

 

I have to say, MS really needs to get their ###### together with the OS upgrades. Even if it is only a few of us who are affected, that is enough IMHO. 

 

Thanks for the heads up Somnus. (Y)

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Somnus    15
BoDEAN    68

I've been downloading since 10 am this morning, half way there, I hope I don't run into any of this trouble, I will go nuts after downloading for so long

what kind of connection do you have?  Damn.

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SnoopZ    128
ViperAFK    781

Anyone else getting an "infinite" windows defender definition update? Windows defender already says I have the latest definition, but windows update shows the exact same update every time I check for updates, and if I click install it just instantly says 'installed successfully", then next time I check the exact same definition update appears.

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