Steven P. Administrators Posted November 5, 2013 Administrators Share Posted November 5, 2013 What is the Tech Issues Solved label? It is the Best Answer feature enabled in all the tech areas and allows the topic starter and moderators to select which post is marked as Mark Solved, or the best answer to their support request. Some people are helped and don't bother to vote, but if you feel that your post should have been voted Best Answer, you can report the topic (first post) and then give the link to your post which moderators can then set to Mark Solved. So in short, if you feel you answered the support request but didn't get 'marked solved' for it, report it, but please wait at least 24 hours before reporting the thread, give the OP a chance to come back and mark it for themselves. Do not PM a moderator to have your post marked as solved, use the report button so that staff have a log of the action taken. What is the Best Answer feature? The amount of topics a member has solved in the Tech Areas of Neowin is shown in the post user info pane: When a post hasn't been answered yet, the Topic starter or staff member will see a notice, bottom right of the first post in the topic, like so: The topic starter or a staff member are the only ones who can mark the topic as solved and see that notice. When the topic is Marked Solved, everyone sees the answer in the first post with a link to jump to it, as well as: In the topic title and topic index Nick H. and +Raze 2 Share Link to comment Share on other sites More sharing options...
tiagosilva29 Posted November 5, 2013 Share Posted November 5, 2013 Can I do it for stuff posted, like, 6 years ago? (I'm serious.) Link to comment Share on other sites More sharing options...
Steven P. Administrators Posted November 5, 2013 Author Administrators Share Posted November 5, 2013 Can I do it for stuff posted, like, 6 years ago? (I'm serious.) If you want. Link to comment Share on other sites More sharing options...
Crisp Posted November 5, 2013 Share Posted November 5, 2013 Can I do it for stuff posted, like, 6 years ago? (I'm serious.) How do I extend support for XP for another 40 years? The Evil Overlord, Raa, Phouchg and 2 others 5 Share Link to comment Share on other sites More sharing options...
LimeMaster Posted November 5, 2013 Share Posted November 5, 2013 Can I do it for stuff posted, like, 6 years ago? (I'm serious.) Cheater. :p The Evil Overlord 1 Share Link to comment Share on other sites More sharing options...
Chasethebase Reporter Posted November 5, 2013 Reporter Share Posted November 5, 2013 Can I do it for stuff posted, like, 6 years ago? (I'm serious.) If it's genuinely the best solution to the problem, sure. Yes the advice may be out of date but someone may still find use from it. pqt and Nick H. 2 Share Link to comment Share on other sites More sharing options...
techbeck Posted November 5, 2013 Share Posted November 5, 2013 Is it really a problem that someone does or does not mark an answer as the best? Link to comment Share on other sites More sharing options...
LimeMaster Posted November 5, 2013 Share Posted November 5, 2013 Is it really a problem that someone does or does not mark an answer as the best? Shouldn't be as there can sometimes be multiple good answers. Link to comment Share on other sites More sharing options...
Steven P. Administrators Posted November 5, 2013 Author Administrators Share Posted November 5, 2013 Is it really a problem that someone does or does not mark an answer as the best? Yes, Best Answer is also shown in the topic title in the forum view, so anyone coming in off a search will immediately see that their problem is probably answered. Link to comment Share on other sites More sharing options...
Hum Posted November 5, 2013 Share Posted November 5, 2013 How do I extend support for XP for another 40 years? Buy Microsoft :shifty: pqt, Crisp and xrobwx71 3 Share Link to comment Share on other sites More sharing options...
LittleNeutrino Veteran Posted November 5, 2013 Veteran Share Posted November 5, 2013 sweet, this should make it a lot easier to find posts with answers on them. I have also noticed a lot of threads where people never voted on an answer. Link to comment Share on other sites More sharing options...
+BudMan MVC Posted November 5, 2013 MVC Share Posted November 5, 2013 What about threads where the OP marked the wrong or not appropriate post as the answer ;) Have come across this quite often where the OP marks their own follow up post as the correct answer when it is missing info, or just not anything to do with the answer.. example https://www.neowin.net/forum/topic/1178741-access-nas-content-thru-openvpn-server-running-on-the-nas/ Link to comment Share on other sites More sharing options...
firey Posted November 5, 2013 Share Posted November 5, 2013 The Best Answer feature is enabled in all the tech areas and allows the topic starter and moderators to select which post gave the best answer to their support request. Some people are helped and don't bother to vote, but if you feel that your post should have been voted Best Answer, you can report the topic (first post) and then give the link to your post which moderators can then set to Mark Solved. So in short, if you feel you answered the support request but didn't get 'marked solved' for it, report it. Do not PM a moderator to have your post marked as solved, use the report button so that staff have a log of the action taken. But then it's up to the staff to decide if your answer really is the best or not... it's fail all round... sorry. KingCracker 1 Share Link to comment Share on other sites More sharing options...
Atomic Wanderer Chicken Posted November 5, 2013 Share Posted November 5, 2013 The best answers thing might lead to what happens in yahoo answers, like people posting cockamamie things like "I bought a new touchscreen laptop, should I still Windows 95 or Windows 98 on it?" or "How to I get rid of the Windows 32 folder, it is taking up too much space?" or "My laptop is dirty, should I put it in the washing machine?". Then people will comment and the OP will select the best answer leading to potential abuse. The Evil Overlord 1 Share Link to comment Share on other sites More sharing options...
The Evil Overlord Posted November 6, 2013 Share Posted November 6, 2013 The best answers thing might lead to what happens in yahoo answers, like people posting cockamamie things like "I bought a new touchscreen laptop, should I still Windows 95 or Windows 98 on it?" or "How to I get rid of the Windows 32 folder, it is taking up too much space?" or "My laptop is dirty, should I put it in the washing machine?". Then people will comment and the OP will select the best answer leading to potential abuse.I was just about to post almost exactly this.Guess neowin is going to become as abused as yahoo answers afterall. :( Link to comment Share on other sites More sharing options...
Xilo Posted November 6, 2013 Share Posted November 6, 2013 I was just about to post almost exactly this. Guess neowin is going to become as abused as yahoo answers afterall. :( At least Yahoo Answers provides us with some hilarious entertainment. Link to comment Share on other sites More sharing options...
The Evil Overlord Posted November 6, 2013 Share Posted November 6, 2013 At least Yahoo Answers provides us with some hilarious entertainment.You say that, but I used to take it seriously, until my level 7 top contributor account was banned for a difference of opinion.Never went back. Decided to actually use this account on this site instead. Even though I'm not above comic posting, and have the odd arguement here and there I still believe this is a far superier site and it's users more mature, even the usual users I argue with, they've matured their posting, so arguements here aren't so bad and actually debate some really good points. Yahoo, to me has been overtaken by trolls and best answers boosters. And anyone offering a quality answer gets 'thumbs down' by trolls (I hope they keep that option out of neowin) Link to comment Share on other sites More sharing options...
Steven P. Administrators Posted November 6, 2013 Author Administrators Share Posted November 6, 2013 It can't become like Yahoo answers because only the topic starter can vote for the best answer, it isn't a crowd vote (which leads to some hilarious answers). Moderators will only vote for the answer when the OP doesn't and it is reported. Chasethebase 1 Share Link to comment Share on other sites More sharing options...
Chasethebase Reporter Posted November 6, 2013 Reporter Share Posted November 6, 2013 What about threads where the OP marked the wrong or not appropriate post as the answer ;) Have come across this quite often where the OP marks their own follow up post as the correct answer when it is missing info, or just not anything to do with the answer.. example https://www.neowin.net/forum/topic/1178741-access-nas-content-thru-openvpn-server-running-on-the-nas/ In a case such as that where you know that the answer is incorrect and can provide a correct one. Post the correct answer then report the thread, the staff will then adjust the selected answer as necessary. Steven P. and Nick H. 2 Share Link to comment Share on other sites More sharing options...
riahc3 Posted November 19, 2013 Share Posted November 19, 2013 Hello, Yeah, I feel like a recent thread was answered better by me than another member. Example: Topic: What do we breathe? Answer 1 (Marked as best answer): Oxygen Answer 2: Oxygen although air that is breathed is also composed of nitrogen and argon. Yeah, Answer 1 is correct and answers the question, but Answer 2 also does and gives a bit more information. Answer 2 should be marked as best answer :) Link to comment Share on other sites More sharing options...
Steven P. Administrators Posted November 19, 2013 Author Administrators Share Posted November 19, 2013 So in short, if you feel you answered the support request but didn't get 'marked solved' for it, report it, but please wait at least 24 hours before reporting the thread, give the OP a chance to come back and mark it for themselves. Hello, Yeah, I feel like a recent thread was answered better by me than another member. Example: Topic: What do we breathe? Answer 1 (Marked as best answer): Oxygen Answer 2: Oxygen although air that is breathed is also composed of nitrogen and argon. Yeah, Answer 1 is correct and answers the question, but Answer 2 also does and gives a bit more information. Answer 2 should be marked as best answer :) Link to comment Share on other sites More sharing options...
LimeMaster Posted November 19, 2013 Share Posted November 19, 2013 Hello, Yeah, I feel like a recent thread was answered better by me than another member. Example: Topic: What do we breathe? Answer 1 (Marked as best answer): Oxygen Answer 2: Oxygen although air that is breathed is also composed of nitrogen and argon. Yeah, Answer 1 is correct and answers the question, but Answer 2 also does and gives a bit more information. Answer 2 should be marked as best answer :) Sometimes people prefer the short and simple solutions rather than the complex more detailed ones. Link to comment Share on other sites More sharing options...
riahc3 Posted November 19, 2013 Share Posted November 19, 2013 Hello, Sometimes people prefer the short and simple solutions rather that the complex more detailed ones.No, this was a staff member that marked it as best answer not the OP :) Link to comment Share on other sites More sharing options...
LimeMaster Posted November 19, 2013 Share Posted November 19, 2013 Hello, No, this was a staff member that marked it as best answer not the OP :) OK! :) I guess that's why you said you were waiting before reporting the post. Link to comment Share on other sites More sharing options...
riahc3 Posted November 19, 2013 Share Posted November 19, 2013 Hello, Another small issue: I made a thread at 12:21 and a staff member replied at 12:23 and automatically marked it as Best Answer. To avoid this, and wait for others to reply and/or comment, staff should be able to mark as best answer BUT until a 24 hour time period passes, it wont be automatically marked as best answer. This avoids a thread being abandonded and not entered because best answer was already marked. Link to comment Share on other sites More sharing options...
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