Xbox One 500GB hard drives can't be replaced

[HawkMan]

So after 4 years 11 months I can go to Microsoft and say my HDD is broken and they will fix my Xbox for free?

No.

Yes, according to the laws of you country yes. That is they will take it in for service with a note that you will have to pay for it if it isn't a reclamation/manufacturing warranty issue, which I believe in England's 6 years(1 year longer than reclamation in Norway). And if it's a HDD error that is covered under reclamation.

I send in laptops all the time with broken graphics cards, HDDs and mainboards and have them repaired under reclamation. Heck I managed to get a broken mainboard repaired under reclamation this week despite ALL 3 USB port being physically broken, one lucky customer.

[HawkMan]

ok but I didn't think that warranty would cover a hard fitted (or non user removable) drive

on a side note, are you sure about the 5-6 years? Some retailers can offer extended warranties, but I didn't think it included hard drives, and I thought 1 or 2 years manufacturer's warranty was the norm....

Varies with country, warranty and reclamation(production warranty) is not the same. Warranty the manufacturer chose themselves from minimum 1 year(2 years on some stuff). However most European countries also have what we call reclamation, or production warranty, a legally mandated warranty that says there should be no fault on the device from production faults in the first 2 years for products to. expected to last longer or 5-6(depends on country) years for devices expected to last over 5 years.

Regular warranty cover wear and normal service parts that are expected to wear out and be replaced, reclamation covers non wear non user fixable parts in general. For electronics, like computers and consoles, it's basically everything, the DVD rom could be excluded if they manufacturer wants to fight it, but usually they don't bother fighting it.

This is one of the things Apple is being sued by EU over, since the don't follow the EU consumer laws on this.

[Torolol]

^well, if Apple-envy also infecting the XBOX divisions, MS might be sued by EU too.

[jakem1]

HawkMan's right. The risk of HDD failure is very low and most people would send the unit in for warranty repairs if the drive did fail. The Xbox is a consumer device that isn't designed to be tinkered with and in this regard it's no different to any other consumer device that contains a HDD.

[TheLegendOfMart]

The 360 drives were easily replaceable, the phat 360 just sat on the top... you could take that off and use a memory stick until you got the replacement and still be able to play games, for some idiotic reason they have gone backwards and integrated it so the user can't get at it.

[jakem1]

The 360 drives were easily replaceable, the phat 360 just sat on the top... you could take that off and use a memory stick until you got the replacement and still be able to play games, for some idiotic reason they have gone backwards and integrated it so the user can't get at it.

I think they've integrated it because the whole unit is designed to look and work like any other consumer entertainment device. You should be no worse off than you are with a standard Sky box. I understand that people like you might be worse off but you're a niche user - the inclusion of a USB3 port is designed to satisfy your needs to a certain extent.

[George P Global Moderator]

I think they've integrated it because the whole unit is designed to look and work like any other consumer entertainment device. You should be no worse off than you are with a standard Sky box. I understand that people like you might be worse off but you're a niche user - the inclusion of a USB3 port is designed to satisfy your needs to a certain extent.

I think the port helps almost everyone as far as space constraints goes. The only issue is the internal drive failing, sure it can happen but the odds are small that it will. And say it does, they'll fix it, even for a small fee. It's not like it can't be fixed and that everything is lost, not when you have a record and a backup of data to the cloud from the way they talk about it.

Besides, I expect a redesign of the whole thing in 3-4 years anyways. Probably at that point they'll toss in a 1TB drive as well.

[Torolol]

Besides, I expect a redesign of the whole thing in 3-4 years anyways.

xbox two, xbox deux

[George P Global Moderator]

xbox two, xbox deux

Heh, nah, just a smaller and thus cheaper version. Like is always the case with consoles.

[BajiRav]

The OS has 3GB RAM reserved just for itself, it is almost guaranteed that the OS will live on the HDD, if your HDD dies you Xbox will die and if you aren't in a position to get it replaced, you don't want to wait a week or two to get it back or it is out of warranty you are screwed.

So HDD dying is suddenly a concern now? What about RAM, it can develop problems too you know. They should be user replaceable too. blah blah blah. This is getting stupider by the day.

[Torolol]

^well, XBOX1 using DDR3 as its RAM, these DDR3 usualy came in form of easly replaceable modules,

and Microsoft did not say that the RAM being 'non-replaceable'.

XBOX-1 internal design really are look like a PC.

[TheLegendOfMart]

So HDD dying is suddenly a concern now? What about RAM, it can develop problems too you know. They should be user replaceable too. blah blah blah. This is getting stupider by the day.

360 had a removable HDD though propietary and PS3 has a standard SATA2 HDD, I don't want an external HDD hanging off the back using up a USB port its not like I can use the drive for anything else once its formatted for the Xbox, I should be able to put a 1TB drive or an SSD in it.

[mrcleanclick]

paying extra for used games and now this?? not buying xbox one

[HawkMan]

I imagine the Sony PR department is wondering how they're going to silently hide the fact the PS4 won't have a removable HDD about now ;)

[rr_dRock]

360 had a removable HDD though propietary and PS3 has a standard SATA2 HDD, I don't want an external HDD hanging off the back using up a USB port its not like I can use the drive for anything else once its formatted for the Xbox, I should be able to put a 1TB drive or an SSD in it.

It shouldn't be hanging anyway. But pray tell, what else are you going to use the THREE usb ports for, that you cannot sacrifice one for an external drive? Charging three phones? Or, two phones and a coffee cup heater? Maybe a usb dancing hula girl? I seriously doubt there will be many wired controllers floating around, so that can't be the issue.

any reason to troll eh?

[TheLegendOfMart]

Remember kids, its only trolling if you say negative things about Xbox.

[rr_dRock]

Remember kids, its only trolling if you say negative things about Xbox.

No, it's trolling when you make points that make no sense.

Like when you imply that usb ports are worth their weight in gold, and can't ever be used for external storage because that's a waste. That's trolling

Go ahead and bash the XBOX, but at least have a valid argument as to why you don't want the cheaper external storage.

EDIT: As a side note, I probably won't be purchasing this console until a year or two in. By then I'm sure someone will have come up with a way to bypass the limitations put on the console by MS.

[TheLegendOfMart]

1) I can't replace it if it breaks

2) I can't put a faster SSD in it

[HawkMan]

an SSD wouldn't really give you a benefit in a console anyway though. Heck even on a PC it's more about perceived performance increase than actual performance increase. And even if you could replace it, chances are due to platform design it wouldn't give the performance boost you think it would.

[rr_dRock]

1) I can't replace it if it breaks

2) I can't put a faster SSD in it

Mkay. So, they said the 360's dvd drive was "non user replaceable", Yet mine was replaced, by me... what exactly is your point? I'm positive that you'll be able to replace the drive yourself by summer 2014 (in a non-ms sanctioned type of way). Yes, it will void your warranty, but you obviously don't care about warranty if you want to replace it yourself anyway, as going into the case as a non-ms certified induvidual would most likely invalidate your warranty anyway. (I'm basing this on previous consoles here.)

The SSD thing is only sort of an issue. While it would be nice to have an ssd in it, I don't think that the speed difference is necessary in a console. I've never had problems with long loading times on my 360, why would it be slower on a newer console?

Also, user replaceable hard drives have never been a really big thing for MS, so why would you expect it to be different this time? It's the same thing as the last one (MS drive only, or removable storage)

[BajiRav]

1) I can't replace it if it breaks

2) I can't put a faster SSD in it

You want to put in a 500GB/1TB SSD in a $400 or 500 console? :|

"I can't replace it if it breaks" is an invalid argument.

1. If it's in warranty, you are covered

2. If warranty is out, nothing stops you from opening it and replacing the drive.

[spaceelf]

1) I can't replace it if it breaks

2) I can't put a faster SSD in it

I don't care about 1 but wrt 2 USB3 should definately be good enough for that. I intend to have one on mine when I can.

[+Audioboxer Subscriber²]

I imagine the Sony PR department is wondering how they're going to silently hide the fact the PS4 won't have a removable HDD about now ;)

By posting on twitter it seems

[illage3]

While its bad that the HDD isn't replacable, I think 500GB as a starting point is pretty fair to be honest.

However with that being said we still don't know how much space the game installs will take up.

[Ian W]

"Xbox One 500GB hard drives can't be replaced."

And yet the PS4's can be. It's getting easier to tell which console is better.