How to Unblock an iPhone?


 Share

Recommended Posts

Nick H.

I'm getting a headache today thanks to iPhones...

 

I have a user who has entered his code incorrectly too many times, and the iPhone is now saying "iPhone is blocked. Please connect to iTunes." We have been able to get the phone connected to the computer, and iTunes recognizes that the device is there. It asks if it can access the information on the device, but when we say "yes" it says to confirm the decision from the iPhone...which is blocked.

We logged in to the iCloud to remote wipe the phone, but it is listed as offline...because it is blocked and we cannot enter any code to activate the network connections.

Online it says that there is still the option of doing a factory reset by pushing and holding the power button and home button at the same time, and then when the Apple logo appears we release and that should do the trick. Instead, the device just restarts normally and then presents the display "iPhone is blocked. Please connect to iTunes."

The one thing that has just sprung to mind is trying to restart the iPhone without a SIM card inserted. Maybe he has blocked the SIM rather than the phone, which if it's the case means that this no longer becomes my problem and I can bump him over to our network team. I'll check this afternoon if I can and update accordingly.

 

A different issue: another user has forgot his Apple account password. We've gone through the "forgot password" process and Apple is now saying that they will deliver the details in 24 hours. I'm curious, is that normal? Do they mean "within 24 hours" or will it really take 24 hours?

 

I'm venting mostly, but I'd be interested to see if the above situations are normal. Apple really have taken this security issue to extremes if so.

 

EDIT: Should have mentioned that the first problem is with an iPhone 4. No idea on the OS version because we can't access a thing on the device.

Link to post
Share on other sites

Mando
16 minutes ago, Nick H. said:

 

 

A different issue: another user has forgot his Apple account password. We've gone through the "forgot password" process and Apple is now saying that they will deliver the details in 24 hours. I'm curious, is that normal? Do they mean "within 24 hours" or will it really take 24 hours?

 

I

most times ive found, yes.

Link to post
Share on other sites

+John.
29 minutes ago, Nick H. said:

Online it says that there is still the option of doing a factory reset by pushing and holding the power button and home button at the same time, and then when the Apple logo appears we release and that should do the trick. Instead, the device just restarts normally and then presents the display "iPhone is blocked. Please connect to iTunes."

 

There is a way of getting it to restore, and it's called DFU mode. 

 

It's a pain to get there, but this should help: 

Quote

 

How To Put An iPhone In DFU Mode

1) Plug your iPhone into your computer and open iTunes. It doesn’t matter if your iPhone is on or off.

2) Press and hold the Sleep / Wake Button and Home Button (iPhone 6s and below) or the volume down button (iPhone 7 and above) together for 8 seconds.

3) After 8 seconds, release the Sleep / Wake Button but continue to hold the Home Button (iPhone 6s and below) or the volume down button (iPhone 7 and above) until iTunes says “iTunes has detected an iPhone in recovery mode.”

4) Let go of the Home Button or volume down button. Your iPhone’s display will be completely black if you’ve successfully entered DFU mode. If it’s not, try again from the beginning.

Restore your iPhone using iTunes.

 

See if that works.

 

EDIT: I don't know if this works with a 'blocked' device though.

  • Like 1
Link to post
Share on other sites

jasondefaoite
12 minutes ago, John. said:

EDIT: I don't know if this works with a 'blocked' device though.

It does. However, if find my phone is enabled on the device, you'll need the AppleID and password of the account the phone is locked to, to reactivate it.

Link to post
Share on other sites

JoseyWales

It's Apple.. I'm surprised you did not get the "this phone will self destruct in 10, 9, 8...".

  • Like 1
Link to post
Share on other sites

Nick H.

For the user that has requested a password reset, not only did he receive the email 24 hours later (almost to the minute, I think) but the email that he received says that his account will be ready for restoration on October 4th. 2 weeks from now...

 

What if this were business-critical?! That's just insane! :angry:

Link to post
Share on other sites

GTR707

Hence why you never forget your passwords. Apple cannot be to blame for ones own stupidity. 

  • Like 2
Link to post
Share on other sites

+John.
28 minutes ago, GTR707 said:

Hence why you never forget your passwords. Apple cannot be to blame for ones own stupidity. 

How helpful. 

 

  • Like 1
  • Haha 2
Link to post
Share on other sites

PsYcHoKiLLa
15 minutes ago, John. said:

How helpful. 

 

Just bend over the Apple barrel and stop complaining :D

Link to post
Share on other sites

GTR707
45 minutes ago, John. said:

How helpful. 

 

Very helpful. it's called don't forget your passwords. Use a password manager. I have had an iPhone since the 3, Never have any had any sort of issues. Same with my email or nay other sites. 

Link to post
Share on other sites

Nick H.
On 9/20/2017 at 0:37 PM, John. said:

There is a way of getting it to restore, and it's called DFU mode. 

 

See if that works.

Cheers, John! My user was finally available for me to see him and we were able to get in to DFU mode without any issues! It's now downloading the software and wiping the device, here's hoping that will be the end of it! (Y)

  • Like 3
Link to post
Share on other sites

+John.
5 minutes ago, Nick H. said:

Cheers, John! My user was finally available for me to see him and we were able to get in to DFU mode without any issues! It's now downloading the software and wiping the device, here's hoping that will be the end of it! (Y)

No problem. Good to know it's all worked out! 

Link to post
Share on other sites

Nick H.
42 minutes ago, John. said:

No problem. Good to know it's all worked out! 

There's a slight roadblock in that I'm getting error message 3503, but I suspect that is because iTunes needs to be updated. The user will bring his personal machine to the office tomorrow so that we can install the latest version of iTunes and try again. I'll report back. (Y)

Link to post
Share on other sites

Circaflex
1 minute ago, Nick H. said:

There's a slight roadblock in that I'm getting error message 3503, but I suspect that is because iTunes needs to be updated. The user will bring his personal machine to the office tomorrow so that we can install the latest version of iTunes and try again. I'll report back. (Y)

Seems many are receiving Error 3503 when attempting to do a restore through iTunes, https://www.reddit.com/r/jailbreak/comments/728skm/question_anyone_restoring_using_itunes_or_any/

 

Link to post
Share on other sites

+John.
8 minutes ago, Nick H. said:

There's a slight roadblock in that I'm getting error message 3503, but I suspect that is because iTunes needs to be updated. The user will bring his personal machine to the office tomorrow so that we can install the latest version of iTunes and try again. I'll report back. (Y)

I had this twice upgrading to ios11. Updated iTunes, restarted everything and on the second go it worked.

 

I also deleted the first ipsw that it downloaded (in the iTunes folder somewhere) and downloaded it again just for good measure.

Link to post
Share on other sites

Nick H.
6 minutes ago, Circaflex said:

Seems many are receiving Error 3503 when attempting to do a restore through iTunes, https://www.reddit.com/r/jailbreak/comments/728skm/question_anyone_restoring_using_itunes_or_any/

 

Well that's disconcerting, and it's even as recent as an hour ago. I hope there is a fix before tomorrow morning, otherwise I'm going to have a very upset user to deal with.  :/

1 minute ago, John. said:

I had this twice upgrading to ios11. Updated iTunes, restarted everything and on the second go it worked.

 

I also deleted the first ipsw that it downloaded (in the iTunes folder somewhere) and downloaded it again just for good measure.

Well at least I won't lose all hope on this issue. :D

Link to post
Share on other sites

+John.
3 hours ago, Nick H. said:

Well that's disconcerting, and it's even as recent as an hour ago. I hope there is a fix before tomorrow morning, otherwise I'm going to have a very upset user to deal with.  :/

Well at least I won't lose all hope on this issue. :D

I don't know if you have one, I've just tried it on a Mac and it worked first time with another device, so they've either fixed it or it might be a Windows only error. 

 

EDIT: http://www.pyranet.co.uk/iphone-could-not-be-restored-an-unknown-error-occurred-3503-itunes/ This makes it sound like a Windows only error.

Link to post
Share on other sites

Circaflex
6 hours ago, Nick H. said:

Well that's disconcerting, and it's even as recent as an hour ago. I hope there is a fix before tomorrow morning, otherwise I'm going to have a very upset user to deal with.  :/

Well at least I won't lose all hope on this issue. :D

Apple is aware of the issue, they have gathered disgnostic logs and are working to resolve it. It is a server issue causing the error. 

Link to post
Share on other sites

Nick H.

It worked! The user brought in his personal laptop and we were able to do a factory reset without any further issues. Thanks for the help guys. Really appreciated. (Y)

 

Now I just have to hope he remembers his iTunes credentials... :unsure:

Link to post
Share on other sites

+John.
2 minutes ago, Nick H. said:

It worked! The user brought in his personal laptop and we were able to do a factory reset without any further issues. Thanks for the help guys. Really appreciated. (Y)

 

Now I just have to hope he remembers his iTunes credentials... :unsure:

Woohoo! Just let me know where I have to send the invoice to ;) I do mates rates if that helps.

Link to post
Share on other sites

This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Similar Content

    • By Steven P.
      Seems that Microsoft has discontinued Office Lens because it can no longer be downloaded on the Microsoft Store, but IO wonder if anyone can help me with an offline installer/Windows app?
       
      I have it on my phone, but for the convenience of syncing I'd like it on my PC too.
       
      Cheers.
    • By bruh11
      Hey guys,
      I made my PC a year ago and it runs great. I had purchased a 4TB Toshiba X300 internal HDD for it and it works flawlessly. Recently I decided to add a new HDD in addition and went for 3.5'' Toshiba X300 8TB. But the problem is that my PC is not picking it up. It is being shown as "Unknown Not Initialized" in disk manager and doesn't event show the capacity. Furthermore, if I try to initialize it, it shows "A device which doesnot exist was specified" error. In my BIOS sometimes it would show up as detected but as a 4TB one. I updated my BIOS, all the drivers and then it started to show up as 8TB but that doesn't solve the issue still. I checked all my cables, used new ones, tried installing windows on it(can't because it doesn't show up), heck even Ubuntu because I thought maybe it was a Windows issue. I can not use any software since it doesn't event show up anywhere. This is the 2nd time it is happening(I bought one(same) and returned one already because it was giving me the same error). I have tried everything to my knowledge and still don't know what the issue is. I think its my Motherboard that doesnt support more than 4TB but that doesn't make any sense. Bios is running in UEFI mode and yes I am trying to use GPT.Any help would be appreciated.
      My PC specs: https://pcpartpicker.com/list/BJ69Rk
      Thanks alot!
    • By Steven P.
      So I cloned a smaller SSD to a larger one earlier today, had a few issues which I was able to fix  But when the 120gb SSD got freed up, I am now using it as my docs/pic/app data drive, this meant that I could remove the 500gb partition on my 3TB drive to just have it all as a media disk, but when I deleted the 500GB partition it became unallocated space, then I tried to extend the larger 2.3TB one into the 500GB, all looked good, from the extend disk dialog, but when it completed, it gave an error (forget now what it was) and I ended up with a dynamic disk with two volumes and the same drive letter.
       
      It was a "simple" disk before, with a blue stripe like the C:\ drive is now
      I am talking about the 2 E:\ partitions
      I want the two E:\ partitions to become one without losing any data
       
      Can anyone help?
    • By Unobscured Vision
      Maybe someone can help me get this figured out.
       
      I have a SATA-connected Hard Disk, a Toshiba 320GB from a now-defunct Laptop. I am unable to set this hard disk to auto-mount in fstab, because if I do, the system cannot find it and halts with an error -- and then I need to load up recovery mode, remove the entry from fstab and then reboot. But I have no problem mounting the volume in Nemo after I'm loaded up -- no problems at all, no errors. It runs fine. In fact, I use it for storing VM files.
       
      The really odd part -- Windows will not see the volume at all. No matter what I do, even in Disk Management and third-party Partition Managers, the volume does not appear at all. It's formatted NTFS -- I formatted it myself with gparted. The Hard Disk itself does not exist, according to Windows or my BIOS.
       
      What's going on here?
    • By LOC
      So I wasn't sure where to post this, so I just picked this forum so sorry if this is in the wrong place :(
       
      All of a sudden as of a few days ago, I'm no longer receiving anymore emails from Youtube that someone/some channel I follow has uploaded a video or videos. I checked Youtube, and as far as I can tell no settings were changed as in, each channel I follow is still set to email on upload etc. I checked Gmail filters (nothing there) and now I'm stumped as to what is going on.
       
      Is anyone else having this issue, or is it not an issue and I missed something that Google did recently? Or am I going insane? Or should I stop using Gmail? Help! (if anyone can)