My Galaxy S8 is coming apart

Recommended Posts

Just as an update to this, confirmed a bloated battery, so they had to order a new replacement battery, which they will get on monday, and if the repair goes well, I could have it back by the end of the week I guess.


I decided to upgrade to a Pixel 3 (same company) an "as new" model (means there are no traces of earlier use) cost me €454. I hope to get €150-200 back for my S8 (which I have to first receive back, and then send to them again). The Pixel 3 won't arrive till early next week.

  • Like 2
Link to comment
Share on other sites

  • 3 weeks later...

OK, final update. I had heard nothing back since the last time I posted here so I emailed them on Monday to ask what was going on, and I got a reply the same day that the person "would look into it" I didn't hear anything so I called them by phone yesterday and after a bit of back and forth with her colleagues and being put on hold she said they were having difficulty securing a replacement battery and instead offered a reimbursement which I took, and this morning the entire amount that I paid for the phone in August 2017 (€493.95) was refunded into my bank account!


The replacement Pixel 3 was cheaper at €453.95 (also bought at so I feel quite lucky at their great customer service. I suspect they will probably take up the issue with Samsung though, but that is just guessing on my part.

  • Like 3
Link to comment
Share on other sites

  • Steven P. unlocked this topic

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.