Last month Neowin reported on a major issue on Dell systems wherein a bug in its official support tool was leading to endless blue screen of death (BSOD) and restarts. Following our report, Dell officially acknowledged its SupportAssist-related crash issue, confirming that the culprit is not Microsoft's operating system but rather a faulty version of its own remediation software.
In a newly published support advisory, Dell stated that version 5.5.16.0 of Dell SupportAssist Remediation and Alienware SupportAssist Remediation can trigger blue screen errors and unexpected system restarts. The company notes that the problematic component operates independently of the main SupportAssist application, meaning users should not remove the primary SupportAssist software when troubleshooting the issue.
According to Dell, the crashes are linked specifically to the SupportAssist Remediation service, which is bundled with SupportAssist OS Recovery Tools, and as such it has since released an updated version, 5.5.16.1, which is said to resolve the problem.
Affected users are advised to first verify whether version 5.5.16.0 is installed by checking the Installed Apps section in Windows Settings. If so, Dell recommends updating SupportAssist OS Recovery Tools through either SupportAssist's "Update Software" feature or Dell Command Update.
Dell also advises users to back up important data before performing the update and to ensure systems remain connected to power throughout the installation process. If you are still having issues though make sure to report to the Dell support forum.
As it turns out though Dell is not the only PC maker currently dealing with update-related headaches as HP is also facing a separate but probably equally frustrating issue involving recent Windows Secure Boot updates that were released with recent Windows 11 Patch Tuesdays.
Similar to Dell, HP also put up its own support article where it explains the issue. The company says that affected devices could hit a brick wall when booting as they run into a BitLocker recovery loop after the April 2026 updates. The problem appears to affect systems wherein the new UEFI Secure Boot CA 2023 certificates fail to apply properly. As such affected users will find themselves entering their recovery key over and over again despite the system otherwise functioning normally.
HP says such PCs should be updated to the latest available BIOS version and configured with the necessary Secure Boot certificates before installing Microsoft's Windows 11 Patch Tuesday updates. Systems that are already experiencing the problem may require BIOS configuration changes to restore normal boot behavior. Admins can find information regarding that in the support article here on HP's official website.
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