Yeah, OpenSource is great, until you suddenly need support right now and well, there is no vendor to fix a game breaking bug for you
I have seen a couple of those unravel really ugly and I remember a collogue being disappointed, because no one is repleting to his GitHub bug report all day.
OpenSource products still need paid vendor support and again not that cheap and well, it turns out it is not that easy to provide support on something you do not fully control or build.
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