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COVID-19: O2 lifts voice call limit for pay monthly customers

O2 logo on blue background with bubbles.

O2 has announced that pay monthly customers will be able to make unlimited voice calls now that it has lifted the cap. If you’re on PAYG, the announcement does not include you, to benefit you must be paying monthly on a contract. The company says it’s looking at a range of options to help people stay connected as the government tells people to remain at home.

Commenting on the announcement, Mark Evans, CEO Telefonica UK (O2) said:

“I’m delighted to see the industry and government working together to help the UK at this critical time. At O2 we have long-established policies in place to support our customers, and right now, digital connectivity is more important than ever as we connect our customers to vital services and their loved ones.”

According to the firm, the cap will be lifted “from the end of next week”. The unlimited voice minutes will also be restricted to domestic calls. Enterprise and SMB customers that pay on a monthly basis will also be unable to benefit from this announcement. O2 didn’t state when this change will come to an end, only that it will keep reviewing it and put out an alert if it makes any further changes.

Mobile carriers in the country have been trying to make life a little bit easier for people. Last week, Vodafone announced that it would be offering Pay Monthly customers 30-days of free access to unlimited mobile data but restricted this to the first 500,000 customers to take advantage of the deal. It said it will monitor usage and expand the offer if it can handle the load.

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