HP issues recall on laptop batteries because of overheating

If you have an HP notebook or mobile workstation, pay attention. The company is recalling certain models because of the potential for battery overheating.

The recall, listed on the official Consumer Product Safety Commission site, and in conjunction with Canada, affects batteries sold with, or as accessories for, the following models:

  • HP Probook 640 G2

  • HP ProBook 640 G3

  • HP ProBook 645 G2

  • HP ProBook 645 G3

  • HP ProBook 650 G2

  • HP ProBook 650 G3

  • HP ProBook 655 G2

  • HP ProBook 655 G3

  • HP ZBook 17 G3

  • HP ZBook 17 G4

  • HP ZBook Studio G3

  • HP x360 310 G2

  • HP Pavilion x360

  • HP ENVY m6

  • HP 11 Notebook PC

The ZBook Studio G4 is not on the list as it did not ship with an affected battery, but did have them sold as accessories.

Not all batteries are problematic. Users are encouraged to visit the official HP battery recall site to download a utility that will check to see if your battery is affected by the recall. In conjunction with the recall, HP is also issuing a BIOS update, which should be downloaded if the utility validates that the battery is affected. The update will place the battery in "Battery Safety Mode" so that devices can bypass the battery and be used with an HP power adaptor. Here's a bit more of an explanation:

If the validation process identifies a battery as being eligible for replacement, the BIOS update should be applied and the system should be rebooted. During the reboot process, an option will be presented to enable Battery Safety Mode. Accepting Battery Safety Mode causes the battery to discharge and to cease future charging until Battery Safety Mode is disabled. HP strongly recommends accepting Battery Safety Mode so that the notebook or mobile workstation can be safely used by connecting to an HP power adaptor.

HP notes that these batteries cannot be replaced by the consumer, so owners must head to an authorized dealer to have it done. The battery will be replaced free of charge.

The product safety site said that "HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first-degree burn to the hand."

If you have one of the affected products, check the battery now.

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