Not only is a new Dynamics 365 application coming in preview, but Microsoft's customer relationship management platform is receiving new integrations with Teams as well, alongside other new features.
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C3 AI CRM is the first enterprise-class software integrated with Dynamics 365, Adobe Experience Cloud, and C3.ai's industry-specific AI models, to build a comprehensive CRM solution for firms.
The latest version of Project Service Automation includes usability improvements in the form of bug fixes. As a reminder, legacy versions of the application will reach end-of-life in February.
Dynamics CRM 2016 is now available online and on-premises in 130 markets and 44 languages, and Microsoft says it's "a huge leap forward in our journey to deliver intelligent customer engagement."
