Virgin Media blames Facebook for issue that prevented users accessing the social network

Earlier this week, broadband customers of UK internet service provider Virgin Media found themselves unable to access Facebook. Inevitably, this led to a wave of considerable outrage among those needing to immediately share photos of their pets doing the funniest things.

The issue restricted access not just to the social network's main site, but also to Facebook's Messenger service, as well as Instagram, making it impossible for many Virgin Media users to upload artful photos of their dinner.

Virgin Media acknowledged the "intermittent issue", but said that it wasn't the ISP's fault. "We believe this was an issue with Facebook's servers, which we understand to be resolved," Virgin Media explained in a statement to The Inquirer. "We're contacting Facebook to confirm our customers can now access these sites."

Facebook hasn't commented on the issue, but Virgin Media said that the problem caused its DNS caches to time out while trying to connect to Facebook's servers.

Source: The Inquirer

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