Virgin Media taps Microsoft in lengthy email outage

Virgin Media customers have been suffering email outages for several days, prompting the firm to call in Microsoft engineers to help with an urgent upgrade. A mysterious configuration problem was identified on one of VM's eight email server clusters last Wednesday. Microsft engineers have struggled to identify the cause, forcing several reboots. The ongoing failure has affected about 10 per cent of VM's 3.6 million subscribers.

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