Cannot view data usage in settings

By cooky560
in Microsoft (Windows)

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Grand Master

cooky560 Veteran

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As topic title says, the setting app itself opens and works fine, however when I ever I try and click "data usage" the app closes silently.

 

A log is shown of it now workning in reliability, and I've posted it here.

 

setting-error.thumb.png.f9a31b3a930346bc95c9796cc48ab3ac.png

 

I've tried running dism and it says it found no corruption, I've tried using an alternate user account, and I've tried using the windows update troubleshooter, they all say everything is fine. 

 

Any idea on what to do next?

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https://www.neowin.net/forum/topic/1395851-cannot-view-data-usage-in-settings/
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Grand Master

+virtorio MVC

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1. Try disabling network adapters in "Control Panel\All Control Panel Items\Network Connections" and accessing the Data Usage section again to see if it's a certain device that's causing the issue.

2. You could run the following command from an elevated command prompt to clear current usage data, to see if that solves it (assuming you don't need to see the current data) 

powershell -windowstyle hidden -command "Start-Process cmd -ArgumentList '/s,/c,net stop DPS > NUL 2>&1 & DEL /F /S /Q /A "%windir%\System32\sru\*" & net start DPS > NUL 2>&1' -Verb runAs"

3. Try uninstalling and reinstalling your Network device drivers. 

 

 

Grand Master

cooky560 Veteran

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Thanks for the suggestions guys! Sadly nothing seems to get this to work, and I've seen problems with other MS store apps as well, so I've  decided to use the recovery page to install a fresh copy of  Windows, all seems to be fine now. However I'll bookmark this page in case this happens again.

 

I have unlimited data so it's not particularly important, but it's more concerning as to why it happened

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