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HP VP responds to poor TouchPad reviews

HP's heavily hyped tablet device, the TouchPad, finally went on sale on Friday but the reviews for the product have been mixed. Overall the reviews have said that the TouchPad's hardware, its WebOS operating system and the number of apps don't compare to the tablet's competition like the iPad, the Galaxy Tab or the Motorola Xoom. Now HP senior vice-president Jon Rubenstein has sent out an internal memo to HP employees responding to the reviews. The note is reprinted over at PreCentral.net.

Rubenstein, who is also the general manager of HP's Palm Global Business Unit, admits in his memo, " ... that reviewers rightly note things we need to improve about the webOS experience." However he adds that HP is aware of the issues brought up by the reviewers of the TouchPad and " ... will be addressed in short order by over-the-air software and app catalog updates. We still have work to do to make webOS the platform we know it can be, but remember…..it’s a marathon, not a sprint." He also posted critical snippets of reviews for Apple's Mac OS X when it was first released, stating that operating system, " ... would go on to change the landscape of Silicon Valley in ways that no one could have imagined."

While the WebOS certainly can be improved, the reviews of the TouchPad have also been critical of the hardware's performance and the fact that the TouchPad is heavier and thicker than the iPad and Galaxy Tab 10.1 tablets, something which Rubenstein fails to mention in his internal memo.

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