YouTrack, the project management and issue tracking tool by JetBrains, is set for its first price increase since 2020. The company announced that new pricing tiers for both its cloud and self-hosted products will take effect on October 1, 2025.
The reason, according to JetBrains, is that its pricing has not kept up with the features it has added over the last few years. The platform has expanded to include a full-blown Knowledge Base, integrated Helpdesk tools, and AI assistance features without altering the cost for its customers.
Here is a quick breakdown of the primary changes:
- The standard YouTrack Cloud plan will start at $5.40 per user per month on a monthly subscription. An annual plan will bring that down to $4.50 per user per month.
- The Helpdesk add-on for cloud users, while still free for up to three agents, will now cost $6 per agent per month for larger support teams.
- For the self-hosted YouTrack Server, the Helpdesk functionality for teams larger than three agents will be priced at $72 per agent per year.
For YouTrack Cloud users, the free plan for up to 10 people is safe and is not changing. If you are on a modern per-user plan, you will see the new prices reflected after the cutoff date. For long-time customers on older legacy user-pack subscriptions, this marks the end of the road. You can renew one final time under your old plan before October 1, 2025. After that, you will be moved to the new per-user model, which offers more flexibility and bumps up storage to 3GB per user.
On the other side of the fence is the self-hosted YouTrack Server, which has always been the choice for organizations wanting total control over their data and infrastructure. Your existing perpetual licenses are, well, perpetual; they will not stop working.
The price change affects the subscription for updates and support. You can renew this subscription at the current price until the 2025 deadline. After that, all renewals will use the new pricing structure. JetBrains is keeping its user pack tiers, but if your team is larger than 2,000 people, you will need to contact the company for a custom quote.
JetBrains says that all subscriptions, new or old, will continue to include the full feature set, including AI assistance and support, without extra fees. Discounts for non-profits, open-source projects, and educational institutions are also sticking around.
More details can be found in the official announcement blog post.
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