Microsoft is working on a fix for the Kindle issue in the Anniversary Update

Earlier today, we reported that many users are finding that when they plug their Kindle into a PC running the Windows 10 Anniversary Update, the PC crashes. Luckily, Microsoft knows about the issue and is working on a fix.

The company issued the following statement to ZDNet's Mary Jo Foley:

We are aware of an issue with a small number of Kindle Voyager and Paperwhite e-Readers causing an unexpected behavior when plugged into Windows 10 devices after installing the Anniversary Update. We are currently working on an update to address this issue.

No timeframe was provided, nor was there any indication of how many people are affected by this issue. In fact, details are still a bit murky at this point. Many users are suggesting workarounds, such as removing Apple's Bonjour, or plugging the device into a USB 2.0 port instead of USB 3.0. It's simply too early to tell if these are solid fixes or if they're simply anomalies.

The Anniversary Update really seems to be riddled with problems since its launch over three weeks ago. The update broke millions of webcams, and a more recent cumulative update broke PowerShell DSC.

Out of those three issues, the only one that Microsoft offered a timeframe on was PowerShell, for which the company promised an update on August 30. Build 14393.103 was released to Insiders today, but it's unknown if that is the fix that was promised, or if it fixes any of the other problems with the Anniversary Update.

Source: Mary Jo Foley

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