Nokia Mexico ordered to pay damages to customers over faulty handsets

Back in February 2010, Mexico's federal consumer protection agency, Profeco, filed a suit against Nokia Mexico, on behalf of customers who had been sold faulty handsets made by the Finnish manufacturer. Following lengthy proceedings, a court has now ruled in favour of Profeco, and ordered that damages be paid to those customers affected. 

It is not clear exactly which devices were among those found to be defective, but the claims predate Nokia's decision to adopt the Windows Phone OS for its smartphones, which means that none of its Lumia handsets were included in the lawsuit. The suit was also filed long before Nokia sold its devices and services business to Microsoft, in a deal that was finalized earlier this year

As Reuters reports, the court ruled that Nokia Mexico must replace the faulty handsets and/or reimburse their cost, as well as paying compensation of at least 20% of the total damages resulting from the operational failure of the handsets since 2010.

Profeco added that even customers who had not yet registered their complaints would still be eligible to do so in order to seek compensation from the company. 

Source: Reuters | image via Nokia

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