The Cupertino firm is asking retail workers to temporarily become work-from-home AppleCare employees. Due to the COVID-19 pandemic, the company has closed all 458 non-China stores.
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After a complaint filed by Microsoft India, 24 tech support scammers have reportedly been arrested from various fake call centers in India, for impersonating Microsoft support officials.
Be My Eyes is an app that caters to people who are blind or have low vision. Microsoft will now be offering technical assistance to customers of Be My Eyes via its Disability Answer Desk.
If you have been looking for a way to break into the computer field, but don't have a lot of money to do it, the tech giant is offering a course to help, as part of its Grow with Google program.
A new deal between Microsoft and the DoD will see the Enterprise Services team provide on-demand Blue Badge support for DISA. The arrangement includes assistance for both products and software.
A bug in Google Chrome that was discovered in 2014 is now being utilized by tech support scammers. It will freeze a system, and then display a phone number to allegedly fix the problem.
With the rapid advancement of technology today, the dirty tactics of tech scammers have improved as well. These people are now utilizing lock screens, deeming PC's useless, unless victims pay.
Microsoft made a change to the Bing Ads User Safety Policy today, declaring that it would no longer accept the promotion of third party online technical support advertisements.
Some tech support reps from Dell and HP have been recommending users to revert back to older versions of Windows, citing glitches in Microsoft's latest operating system.
Once Windows 10 launches, Cortana will no longer simply be your personal assistant. She'll also be the tech support person, and users will be able to ask support related questions and get quick help.
Microsoft has filed a lawsuit against scammers posing as tech support executives of the company and offering to resolve issues with people's computers over the internet for hefty fees.
Unable to boot all of sudden, after some troubleshooting I settled on the idea that it wasn't a hardware problem. With a long history of dual booting different versions of Windows over the years, find
Now that one of Apple's 'Genius' manuals has leaked, you can get a deeper look at the system which keeps the Apple Genius employees running like a very well oiled tech support machine.
A new investigation into Dell's tech support showed a number of questionable practices, including one where a user was told he "won" a "daily drawing" of paying $317 for a warranty.
In the midst of the sub-prime market crisis, the recent insolvency of Bear Stearns, and the falling value of the dollar, a source within Dell's Customer Service Division has revealed that the world's third largest...