In an open letter published in today’s edition of the London Evening Standard, Dara Khosrowshahi has apologies on behalf of the company for the mistakes made over the years. He also reaffirmed that the company will appeal Transport for London’s decision to revoke Uber’s license to operate in the UK’s capital city. The open letter echoes an internal email that circulated a few days ago.
In his letter, Khosrowshahi wrote:
“While Uber has revolutionised the way people move in cities around the world, it’s equally true that we’ve got things wrong along the way. On behalf of everyone at Uber globally, I apologise for the mistakes we’ve made.
We will appeal this decision on behalf of millions of Londoners, but we do so with the knowledge that we must also change. As Uber’s new CEO, it is my job to help Uber write its next chapter.”
Interestingly enough, in the very next paragraph, the CEO sets a lower bar for the company claiming that it’ll never be perfect – on a purely philosophical level this is true, nothing ever is perfect, but in this context it sounds as though Uber is saying that scandals involving the company are inevitable going forward.