While Samsung had high hopes for the latest entry in its high-end phablet line, and launched the device with much fanfare, the launch was perhaps too fiery. The misstep is expected to cost Samsung as much as $700 million and the loss of faith from carriers may prove to be the final nail in the Galaxy Note7's coffin.
Soon after the device's launch, amid multiple reports of devices 'exploding' and catching fire, Samsung issued a worldwide recall and began issuing 'safe' replacement devices to affected customers. Unfortunately, a recent incident involving another Note7, one of the replacement devices this time, on a Southwest Airlines flight brought into question the safety of the second batch as well.
While the Consumer Product Safety Commission has not yet found the replacement devices at fault, it seems that all four major US carriers have lost confidence in Samsung and are now offering customers the choice of swapping their replacement Note7 with a device of their choice. Verizon, AT&T, and Sprint users with replacement devices can avail the offer by simply going to their carrier's retail store and asking for another device of their choice, while T-Mobile will only allow returns under its 14-day 'remorse policy'.