Vodafone creates over 2,000 new jobs in the UK to improve its customer service

Vodafone has revealed that it's creating 2,100 jobs across the United Kingdom in an effort to boost its customer service. "Any company worth its salt is only as good as its customer services," it said today, as it made the announcement as part of an ongoing £2 billion investment in its UK network.

"Our ambition is to give our customers the best experience possible, providing an outstanding level of service and support," said Nick Jeffrey, CEO of Vodafone UK.

Vodafone emphasized the fact that "these new roles will all be UK based", highlighting its recruitment efforts in various parts of the country. Around 150 new jobs will be established at its contact centre in Newark, along with 150 in Stoke-on-Trent, 100 in Glasgow, 100 in Cardiff, 200 in the west of Scotland, and 600 in Newcastle.

A further 800 roles will be created in Manchester, which it linked with the UK government's 'Northern Powerhouse' plans. Karen Bradley, the UK's Secretary of State for Culture Media and Sport, hailed the announcement as "proof that Britain is well and truly open for business", and said that "Vodafone is one of [the UK's] great international success stories".

Vodafone, which is planning to launch a new pay-TV service later this year, said that with its customer service improvements, it will "be ready and waiting whenever you need a hand, want some advice, or run into an issue."

Source: Vodafone

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