Earlier this month, we wrote a news piece about Windows 11 KB5058411 installations failing with various error codes. The KB update was released for Windows 11 24H2 PCs and we noted how the company's support guide for such error codes proved helpless in such a situation.
Microsoft has not released official word on the 24H2 issues. However, the tech giant confirmed today similar installation-related problems regarding Windows 11 22H2/23H2 KB5058405, which was released simultaneously with KB5058411 as part of the May 2025 Patch Tuesday.
The company notes that affected users will find that they will run into a "0xc0000098" hex error code in Windows recovery after the update fails to install. The error also reveals that the issue is related to a corrupt Windows ACPI.sys system driver. The ACPI or Advanced Configuration and Power Interface is part of the processor power management that helps control various power states (P-states and C-states) on Windows, meant to run a CPU efficiently.
Microsoft says that you may see the following error during recovery:
Your PC/Device needs to be repaired
The operating system couldn't be loaded because a required file is missing or contains errors.
File: ACPI.sys
Error code: 0xc0000098
Aside from the error confirmed by the Redmond giant itself, users online are running into other issues too, like one with "0x8007007e" code (via Reddit). Once again, Microsoft's guide does not help.
About the documented 0xc0000098 failure issues, Microsoft adds that home users are unlikely to run into such issues. The company has added that the problem is seen "primarily on devices running in virtual environments" like Azure Virtual Machines, Azure Virtual Desktops, and On-premises virtual machines hosted on Citrix or Hyper-V.
The issue is currently being investigated and thus no workaround as of such has been provided. You can find the issue here on Microsoft's official Windows health dashboard website.
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