Apple Inc., the California based tech company, has recently been focusing on the after-sales service and repairability of its devices. Back in June, Apple partnered with Best Buy in a deal which made the latter a certified Apple repair center. A couple of days back, the company announced that it will be providing independent repair shops access to genuine Apple parts.
Hot on the heels, Apple announced today a free screen replacement program for the aluminum models of the Apple Watch Series 2 and Series 3 whereby Apple or an Apple Authorized Service Provider will replace the screen unit free of charge given that the Watch exhibits a certain type of crack.
The renders released by Apple illustrate the type of cracks the company is covering under the screen replacement program. The company believes that only under "very rare circumstances" do the cracks come up, and that, "the crack may begin on one side and then may continue around the screen."
There are three ways that customers can get their Apple Watch repaired under this program. They can either reach out to Apple support or make an appointment at a nearby Apple Retail Store or find an Apple Authorized Service provider. After sending in the Watch, Apple claims that it will be returned to the customer in approximately five business days.
Not all Apple Watch models will be covered as a part of this program. Apple has detailed the variants which will be covered, no other models will be eligible for repair under this program:
To clarify, this program does not extend the standard warranty coverage of the Apple Watch. Furthermore, the program covers the eligible models for three years starting either from the date of the first retail sale of a unit from within the models enlisted or from the start date of this program, depending on whichever period is longer.
For more details, you can read the announcement by Apple here.