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McAfee promises to reimburse customers for bad update

Neowin reported just last week that McAfee had released a bad antivirus definition update that was causing major issues with users computers.  The update was causing Windows XP SP3 clients to be locked out of their computers, and in many cases, a restore of the SVCHOST.exe file was required.

McAfee posted a message on their website today apologizing for the bad update last week, and promises to compensate those customers.  McAfee promises to reimburse customers for any reasonable repair cost to their PCs, as a result of the issue. 

McAfee is also offering customers who were “rendered inoperable or severely impaired” due to the update, an extended two years subscriber, on top of their current subscription, free of charge.

Any customers still having issues can contact customer support, through a toll free support number, where agents are standing by to help customers recover their PCs.  McAfee is offering a downloadable software fix, if users can get to a working PC, or they will express ship you the software to help fix your PC.

McAfee users are encouraged to update their virus definitions immediately.

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