Microsoft acknowledges Surface Book 2 issues with latest cumulative update

Microsoft has updated its changelog for the latest cumulative update for Windows 10 version 1803, noting that Surface Book 2 users may get a blue screen. The issue will be fixed this month.

Rich Woods former Senior Editor for North America Neowin @TheRichWoods · Dec 5, 2018 13:50 EST · Hot! with 8 comments

Last week, Microsoft released a round of cumulative updates for most supported versions of Windows 10, and it wasn't long before those with Surface Book 2 PCs were reporting blue screens of death (BSODs). After over a week, Microsoft has now acknowledged the issue, updating its changelog for the cumulative update.

The page now says the following:

Symptom	Workaround
After installing this optional update some users may get a blue or black screen with error code, “System thread exception not handled.”	For customers who are currently experiencing this issue, please follow these instructions Troubleshoot blue screen errors and uninstall KB4467682. Note For Surface Book 2 customers, we are only blocking this optional update. You will receive the required December 2018 security update release. A resolution for this issue will be available in the December 2018 security update release.

Symptom

Workaround

After installing this optional update some users may get a blue or black screen with error code, “System thread exception not handled.”

For customers who are currently experiencing this issue, please follow these instructions Troubleshoot blue screen errors and uninstall KB4467682.

Note For Surface Book 2 customers, we are only blocking this optional update. You will receive the required December 2018 security update release.

A resolution for this issue will be available in the December 2018 security update release.

This is, of course, on top of the Windows Media Player bug, which affects all supported versions of Windows.

Interestingly, while this update has been blocked from being installed on the Surface Book 2, Microsoft is promising to fix it with the next update for this month, which is due out on December 11. The firm said something similar for the Windows Media Player issue, so maybe this is the start of Microsoft actually telling people when things are going to be fixed, rather than not providing a timeline at all.