HP wants their 17'' LCDs back


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dougkinzinger

I sent a nasty email back to Ms Tiffany Franklin a little bit ago......:D

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kak

lol doug..i looked right at her email and didn't even think about that. good call though!

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dougkinzinger

It was a straightforward email that said we as consumers aren't going to stand for this kind of covering up of corporate errors. Nuff said!

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nomis_nehc
to the guy who had his order cancelled: if you printed your final order with the $ amount next to it, call HP and tell them you want what your ordered and that you have proof that you ordered that, and they changed it. that's backing out on a sealed contract..

that's like going to a grocery store, buying everything on sale, and before you get out of the door they tack on the rest of the money because it went off sale before you got out of the store. right :laugh:

you sure? cuz if so, then that's hella cool. do you know how I can go about doing this? I have the printed order right here stapled to my wall and I have been just staring at it...

Help a brother out! :yes:

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blackice912
Check your email Blackice. ;) We got your back man.

Awesome, thanks man. :)

Still working on getting that voicemail. Cell phone + Microphones = bad noises.

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dougkinzinger
you sure? cuz if so, then that's hella cool. do you know how I can go about doing this? I have the printed order right here stapled to my wall and I have been just staring at it...

Help a brother out! :yes:

Just hang tight. That, and forward your email to The Inquirer. They'll get the word out for us all too.

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KC

What? they only want you to pay a extra 24.89? or do they want you to pay 231.19 on top of what you have already payed

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dougkinzinger

An additional 231.19 totals out to 447.70, so that would be my guess. If I'm completely wrong about this and it IS just an extra $25, then I'M SORRY HP.

But I don't think I'm wrong....yet.

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nomis_nehc

Yeah, I emailed them couple days ago asking why my order was cancelled, and no response. I am going to tell all my friends to boycott HP.

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dougkinzinger

Nomis--you'd better call and DEMAND that you get your order. DEMAND it all the way up to HP CEO, Carly Fiorina. You deserve it man!

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nomis_nehc

haha, will do of course. is there a specific number I can call so I don't have to navigate through the confusing extensions, etc?

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dougkinzinger

Well, probably but I don't know it ... here's the number from Ben's email:

1-800-888-0292

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Briandl79

They have every right to cancel orders and I am 100% that somewhere you'll find a disclaimer or terms of service that says that they can cancel orders due to pricing errors. This in not uncommon and infact you'll find it on just about every website that sells products. I check out certain forums where links to deals are posted and you'll find deals that are pricing errors and once the company notices the error they cancel all orders and fix the error. The real difference in this situation is that the people who have already gotten their orders are typically considered a loss by the company and a lesson learned, I've never heard of a company invoicing someone for their mistake or trying to get their product back.

Prices, promotions, specifications, availability and terms of offers may change without notice. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. Please note these policies apply only to products sold by hpshopping.com; reseller offers may vary.
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dougkinzinger

True, while HP reserves the right to cancel an Unfulfilled order, (I'd still argue about it), they don't reserve the right to recall someone's fulfilled order! As I'm sure you know.

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Briandl79
True, while HP reserves the right to cancel an Unfulfilled order, (I'd still argue about it), they don't reserve the right to recall someone's fulfilled order! As I'm sure you know.

I'm not arguing that.

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dougkinzinger

Well then .... still, nothing HP can do about it!! Too bad for them!!

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Intelligen

WOW..........

A correct invoice? So are they going to charge your credit card the difference that they were suppose to sell them for if you don't return it? Isn't that illegal? I'd put all stop payments for HP on your credit card before they try it.

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dougkinzinger

I forwarded that VM to The Inquirer too. Hopefully we'll see something appear soon!!

EDIT: Above -- yes, it's illegal and unethical. They'll learn once people start reading this thread!

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PCKing

make sure you have a copy of the invoice... and keep it, its yours... they wont be able to get it back. Its their fault for their error and you took advantage of getting a good deal... theyll never legally get it back

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Spanko

i find this funny as hell. HP can do absolutely nothing. If you already recieved the item, and your card was billed. They have no rights whatsoever. I would suggest contacting the better business bureau for those of you in this situation. If you dont send it back and they try to charge you thats illegal. ALso there is an article on the inquirer now about this. Bout time a big company got the short end of the stick!

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dougkinzinger

Right on Spanko and PCKing! I'm glad everyone agrees that HP is screwed! This is great! :D

EDIT: YES!!! The Inquirer has found us!!

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nomis_nehc

heh, my freaking friend... got me on a shopping spree, just ordered another 120 gig hdd for $60 bux after rebate

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