Apple won't swap your defective MacBook keyboard with the one that offers better protection

Last month, Apple unveiled a new service program for MacBooks that suffer from a defective keyboard. If you were going to take your unit in for service, hoping the company would use the improved keyboard found on its newest MacBook Pros, you'll be mistaken.

The firm has gone on record with MacRumors, stating that the keyboard found in the latest MacBook Pros is "exclusive" to that line of product. While it is a bit of pity, you really couldn't have expected Apple to give you a free upgrade, right?

If you are unfamiliar with the keyboard issue being discussed, it affects MacBooks produced from 2015 through 2017. Apple lists the symptoms on its website, which you can see below.

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel "sticky" or do not respond in a consistent manner

There have been many reasons speculated as to why the keyboard could act up, but many think that it occurs when dust or debris find its way under the keyboard and into the butterfly mechanism found under each key.

While Apple has touted that its latest MacBookPros offer a quieter typing experience, it does not, in fact, fix the sticky key problem. While this may be the case, dissecting the keyboard, has resulted in the discovery of a new protective membrane, which some speculate is not meant to dampen noise, but to protect the problematic butterfly mechanism. Of course, Apple cannot admit that the membrane is a fix for the sticky key issue, as there are currently several lawsuits against the company with regards to the defective keyboards.

Source: MacRumors

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