Google-owned Nest has suspended sales of its smoke and carbon monoxide alarm, Nest Protect. The Nest Protect is an intelligent smoke alarm that has Wi-Fi connectivity, six different types of sensors, an illumination lamp, status indicator and connects to your iPhone to keep you in control and updated. Unfortunately, Nest has discovered a potential issue with the unit that relates to the Nest Wave feature. Nest Wave allows users to turn off the alarm with the wave of a hand. It looks like this feature can be accidentally activated during a real emergency.
Nest has not had any official reports from users in regards to this particular issue. Currently they're recommending, for the time being, to deactivate the feature until a permanent fix can be discovered. Nest has suspended sales of the unit on its website and has given current owners a couple of different options to temporarily remedy the issue.
If current Nest owners have their unit connected to a Nest online account it will automatically update itself to the new settings within 24 hours. Nest owners that do not have their unit connected online to a Nest online account can follow a detailed set of instructions and have their unit updated. Lastly, if you do not have access to update your Nest, they will accept your unit back for a full refund. There is no word on how long it may take to create a permanent solution.
29 Comments
Load the comments and join the conversation!
Read the comments, ask the editors questions, show respect and join the conversation.