I don't know, why don't you tell me, Comet?

That is the question I was just asked by the service centre at Comet, when asking for proof that they have actually ordered the parts. Apparently, I'm so rude, how dare I question Comet's ability to do a repair correctly. And apparently, I should be grateful they're repairing it at all (Sale of Goods act anyone?). Apparently she doesn't want to speak to somebody who is so rude, so she hangs up.

This company is really starting to get on my tits now (to use a better phrase). Long story short, I bought a fridge freezer from Kitchen Science (read: Comet) about 9 months ago, which broke. 4 weeks later, I've just managed to get it replaced after having the above abuse thrown my way.

The problem is actually getting hold of someone to deal with it. Front end customer services has to be through Kitchen Science, any manager callbacks are done through Laskys (another Comet company), any repair bookings are handled by Comet Service Centres (you guessed it, another Comet company), while the repair itself is contracted out. Getting any sort of answer whatsoever requires about 10 bumps along the chain.

Gah, I know I should stop moaning, but damn this company annoys me.

On a lighter note, however, I've now been a slave on staff for over 2 years now. Bloody hell time goes quickly.