Spotted this over at CD Freaks.
BMG will replace its anti-piracy cd of Natie Imbruglias new album White Lilles Island with a non-anti-piracy copy after recieving a lot of angry feedback from its customer.
This is what CD Freaks has posted:
BMG released its first copy-protected CD, Natalie Imbruglias new album White Lilies Island, earlier this month. However, a posting on the Natalie Imbruglia Web site this weekend, revealed the companys plan to issue unhappy consumers with replacement discs that lack the anti-rip encoding.
White Lilies Island uses Israeli technology company Midbars Cactus Data Shield to prevent the disc from being played in a PC CD-ROM drive.
One consumer, annoyed that the disc would not play on his PC, took his complaint to the Virgin Megastore at which hed bought the disc. Virgin contacted BMG and, according to the retail chains reply to the buyer, re-posted here, the music company said that it will re-issue the CD without Cactus protection.
According to the posting, music fans who have already bought the CD can have their Cactus disc replaced for a rippable one. The hotline for disc replacements is 0151 225 1159.
We called the number and can confirm that BMG is indeed replacing discs. The company will send CD owners a pre-paid envelope in which to return the Cactus-protected CD. Replacement discs should arrive "within days" of BMG receiving the original disc, we were told.