There were high hopes when Google announced the Pixel 2 XL. Although it didn't offer the sleekest design, it promised an excellent experience with Android 8.0 Oreo and also the ability to take incredible pictures. But, after getting into the hands of reviewers, things have gone a bit downhill.
It isn't all bad, but over the past week, there have been numerous complaints about the display ranging from a strange blue tint to inaccurate color reproduction, and the most recent being screen burn-in. This is quite alarming considering that this phone at its base costs $849. But now, after an inquiry, Google has chimed in on the subject.
In regards to the display issue that has been popping up on the Pixel 2 XL, Google states:
"The Pixel 2 XL screen has been designed with an advanced POLED technology, including QHD+ resolution, wide color gamut, and high contrast ratio for natural and beautiful colors and renderings. We put all of our products through extensive quality testing before launch and in the manufacturing of every unit. We are actively investigating this report."
While there's a whole bunch technical jargon in the first sentence, what is key is the last sentence, where the company states that is "actively investigating". It isn't really clear how things will pan out for the Pixel 2 XL and its owners, but what is clear is that something has to be done. If this burn-in is happening after only a few days or weeks, this will become a much larger problem later down the road.
The situation may seem somewhat reminiscent of what Samsung endured with its Galaxy S8 and S8+ handsets, of which some had displays affected by an unexpected red tint which was later corrected by a software update.