Apple is offering free repairs for two iPhone models that don't power on

Apple has announced that it will be repairing some older iPhone models free of charge after several devices have been found not to power on due to a faulty component. The iPhone maker has said that the repairs will be available for affected iPhone 6s and iPhone 6s Plus models.

While these two models were originally released back in 2015, the scheme only applies to a limited number of devices with a certain serial number range that identifies whether the phones were manufactured between October 2018 and August 2019. If you believe that you’re affected and want your device repaired you’ll have to find your serial number and use Apple’s serial number checker to check eligibility.

There are several ways to check the serial number:

  • On the surface of your product.
  • In iTunes, if your product syncs with iTunes.
  • On a Mac, by choosing About This Mac from the Apple menu.
  • On an iPhone, iPad, iPod touch, iPod, or Apple Watch, in Settings > General > About.
  • If you have your product's original packaging, you can check the barcode to find the serial number.
  • If you have an iPhone, iPad, iPod touch, or iPod, you can get the serial number from the Devices tab in iTunes preferences.
  • You can also find your product's serial number on the original product receipt or invoice.

If your device is affected, you can take it to an Apple Authorised Service Provider, make an appointment at an Apple Retail Store, or contact Apple Support to arrange a mail-in via the Apple Repair Center. Before you get it repaired, make sure you backup your iPhone to iTunes or iCloud if possible. If you’ve paid to have the problem fixed previously, you can contact Apple to ask for a refund.

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