Oculus customers, may they be Oculus Rift or Gear VR owners, are now able to get refunds for games or apps that are purchased digitally through the Oculus Store. Similar to how Steam's refund policy works, Oculus' refunds are automated if the purchased content meets certain criteria.
Apps for the Oculus Rift are eligible for automated refunds only if the user has "engaged with the content for less than two hours", and the app was purchased less than 14 days ago. Effectively the same criterion that Steam requires.
Meanwhile, automated refunds for Gear VR content are on a much tighter schedule. Users must have less than 30 minutes of engagement with the content, and the refund has to be requested before two days have passed since the purchase.
Refunds can still be requested for Items that fall outside of the listed requirements, however, this does not go through the automated system, and requires the customer to contact Oculus Support.
Moreover, Oculus is not offering refunds for movies, bundles, in-app purchases like DLC, or previously refunded content. According to Oculus, any automated refunds should take around five days to process. Anyone interested in requesting a refund for an app can do so by going into their purchase history page and selecting the new 'Request Refund' option on the content listed there.
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