'Hardware glitch' causes AIM to twitch

Thanks xStainDx. AIM, one of the Web's most popular instant messaging (IM) products, started experiencing problems before 2 p.m. PST Friday, a company representative said. Traffic was then rerouted, and the service was restored. As of late afternoon, the problem was fixed, AOL said.

"In all, some users may have experienced varying degrees of performance issues for about an hour," AOL spokesman Nicholas Graham wrote in a statement. "The issue has been totally resolved, and we continue to investigate its cause."

Interruptions to AIM's service can have wide-ranging effects due to the service's popularity. IM has become another way for people to communicate on the Internet, because it acts as a real-time way to exchange text messages. Other companies, such as Microsoft and Yahoo, have their own IM products that have amassed millions of users, but not as many as AIM, according to online measurement firms.

View: Complete article at CNET News

News source: CNET News

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