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HP issues statement on Compaq Fujitsu HDD failures

Daniel Fleshbourne Administrator Neowin @dfleshbourne · Sep 19, 2002 13:22 EDT with -1 comments

Last week we reported a product recall - sorry replacement - of 300,000 faulty Fujitsu hard drives (possibly only in Japan. Fujitsu is not saying).

Dozens of Compaq corporate customers, collectively owning a few tens of thousands of Compaq Deskpros, contacted us following our initial report. Time and again, we were told of failure rates of 30 per cent and above in machines fitted with 20GB Fujitsu HDDs.

This was very different from the story told in Japan by Fujitsu, where it spoke of a failure rate of 2-3 per cent of a production run of 10 million hard drives. So how many 20GB drives were there in this 10m run?

We asked HP, Compaq's new owner, for a response

"HP is currently investigating reports of problems with Fujitsu Hard Disk Drives. Until our investigation is complete, it would be inappropriate to speculate as to which, if any, products are affected. We will update all relevant parties as the investigation continues."