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What to do if you own a Samsung Galaxy Note7

Samsung has heavily damaged the reputation of the Galaxy Note series. After several successes and strong sales for the phablet phone series in the past, the Galaxy Note7 has eroded the trust of consumers after a recall and replacement handsets failed to fix an exploding battery issue. Now, Samsung has ended sales of the Note7 and is urging device owners to power down and exchange their handsets for safety reasons, again.

If you've bought a Galaxy Note7 in the United States, all four major carriers (Verizon, AT&T, T-Mobile, Sprint) are able to take your discontinued device and issue a full refund or exchange your phone for a different handset, as well as at U.S. Cellular and Best Buy. Here's what you need to do if you've got a Note7 and are ready to turn it in:

  • If possible, return your Note7 to the place you purchased it from. Those stores will be equipped to handle a return immediately and can help you exchange your handset or issue a full refund.
  • If you purchased your phone online from one of the major carriers, you may be required to take your phone to a company-controlled store, not a franchise. Call ahead to verify your nearest store(s) are able to take your return.
  • If you purchased a Note7 from Samsung directly, you need to call them (1-844-365-6197) to begin the return/refund process.

Samsung's official safety recall press release has contact information for the main retailers carrying the Note7 in the United States. Once you've returned your device you should get a $25 gift card or credit toward accessories for your troubles. If you live in the U.S., Samsung has a list of contact information for the six major retailers that have carried the Galaxy Note7.

Source: Samsung

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