Update: Slack is back online for everyone. According to the company's website, the outage was resolved at11:00 AM PDT. As for the cause, Slack notes that there was an issue with a "routine database cluster migration inadvertently caused a decrease in capacity". They further noted that the issue coincided with a scheduled job which caused the outage.
An issue with a routine database cluster migration inadvertently caused a decrease in capacity. Unfortunately, this coincided with a scheduled job to process a large number of custom status requests, an activity that commonly occurs at the top of each hour. The number of incoming requests exceeded the unintentionally reduced capacity of the database cluster, leading to errors and sluggishness for some actions in Slack. As these requests piled up, other Slack services began to experience issues as well, including a small number of users being unable to connect.
Original Story: Popular messaging and collaboration service Slack is currently facing an outage that is impacting users across the world.
According to Down Detector, users are reportedly facing server connection, messages and other issues when trying to use the service. The company has currently not commented anything on its X (formerly Twitter) account but Slack's service page has acknowledged the issue.
As per the update on the status page, the issue started at around 9:21 AM PDT and is impacting Workflows, Messaging, File sharing and more.
There are systemwide issues across Slack that may result in users being unable to connect to Slack.
Customers may be experiencing issues loading threads, admin pages, images, running workflows and sending messages.
We're still investigating, and we'll share updates as we have more information. We're sorry for the disruption this may cause.
Aug 2, 10:12 PM GMT+5:30
Users may be experiencing issues loading threads, admin pages and images. There may also be issues sending messages and running workflows.
We're currently investigating, and we'll share updates as we have more information. We're sorry for the disruption.
Unfortunately, there is not much information available right now on the issue. We expect the company to update the details once the outage has been mitigated.