T-Mobile and Microsoft Danger Sidekick outage, lost data

Over the weekend T-Mobile and Microsoft Danger confirmed a huge outage on its Sidekick devices.

In a statement issued to customers T-Mobile confirmed "we must now inform you that personal information stored on your device - such as contacts, calendar entries, to-do lists or photos - that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger."

According to some reports, the failure was due to a SAN (Storage Area Network) gone wrong at Microsoft's end. It is claimed that Microsoft does not have a working backup of some of the data that has gone missing from customers devices. The SAN upgrade is rumoured to have been outsourced to Hitachi to complete.

This huge failure has affected hundreds and it's clear from some posts at the T-Mobile forums that customers are both confused and angry at what has happened. One user states "I just want to give hell to whom is responsible for this."

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