Edinburgh Airport starts trial of Google Glass for Customer Services

Google Glass wearers could become a common sight at Edinburgh Airport

Earlier this year we learned that Virgin Atlantic became the first airline to start trialing Google Glass for their 'Upper Wing' service where VIP Virgin customers would be escorted from their limousine or other luxury car to the check-in desk, as normal, where they will be met by operators wearing Glass. The six week trial intended to "learn" passengers' preferences throughout the trial, including things such as dietary preferences during the flight.

Now Edinburgh airport is the first to integrate Glass for their customer service representatives, and you won't need a fancy VIP package to meet and greet the operators. The trial is looking at ways the technology could be used to help travelers find answers for a range of issues, from airport facilities to translating passenger documentation into English.

Until the end of this year, the welcome team at the airport will provide flight information, translations and answer general inquiries, all through the use of Google's spectacles.

Edinburgh airport chief executive Gordon Dewar said: “We’re always looking for new and innovative ways to improve the airport experience for our passengers and Google Glass trial is a great example of how we’re thinking outside the box."

Whether or not the use of Glass will be a permanent one will become clearer toward the end of the trial as Dewer points out, “Over the next few months we’ll be able to establish whether this product is suitable for an airport environment.”

Edinburgh airport is the biggest in the country, it handled more than nine million passengers passing through it in 2013 – a current record for a Scottish airport.

Source: The Scotsman | Image: A woman wearing Google Glass by Shutterstock

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