HP expands global recall of laptop batteries, due to 'potential fire and burn hazard'

Last June, HP announced a voluntary global recall of batteries that it shipped with a large number of its notebooks. Initially, that recall affected devices sold between March 2013 and August 2015, but HP has now expanded the scale of its recall program even further, due to their "potential to overheat, posing a fire and burn hazard to customers."

The recall now affects specific batteries that either came with certain notebook models, or which were purchased separately, around the world between March 2013 and October 2016.

Unfortunately, since it announced the expansion, HP's recall site has been running extremely slowly, and sometimes, the pages completely fail to load, despite complaints from its customers on Twitter over the last 12 hours.

According to the recall site, the affected batteries fall within a specific range of bar codes which can be found on the batteries themselves. However, it emphasizes that "not all batteries with bar codes matching the patterns below are affected":

  • 6BZLU^^^^^^^^^
  • 6CGFK^^^^^^^^^
  • 6CGFQ^^^^^^^^^
  • 6CZMB^^^^^^^^^
  • 6DEMA^^^^^^^^^
  • 6DEMH^^^^^^^^^
  • 6DGAL^^^^^^^^^
  • 6EBVA^^^^^^^^^

The table below shows a list of "potentially affected Notebook Computer Product Series" - but again, HP points out that "not all HP Notebook Computers listed below have an affected battery":

HP Compaq
  • Compaq CQ45
  • Compaq CQ58
HP ENVY
  • ENVY dv6
HP Pavilion
  • Pavilion 14 / Pavilion 15 / Pavilion 17
  • Pavilion g4 / Pavilion g6 / Pavilion g7
HP
  • HP 240 / HP 245 / HP 246
  • HP 450 / HP 455
  • HP 650 / HP 655
  • HP 250 G1 / HP 255 G1
  • HP 1000 / HP 2000
HP ProBook
  • ProBook 440 G0 / ProBook 440 G1 / ProBook 445 G1
  • ProBook 450 G0 / ProBook 450 G1 / ProBook 455 G1
  • ProBook 470 G0 / ProBook 470 G1 / ProBook 470 G2
  • ProBook 4440s / ProBook 4441s / ProBook 4445s / ProBook 4446s
  • ProBook 4540s / ProBook 4545s


Additionally, HP has provided a list of its products that are "compatible with, but were not shipped with, the affected batteries":

Compaq
  • Compaq 435
  • Compaq 436
Compaq Presario
  • CQ42 / CQ43 / CQ45
  • CQ56 / CQ57 / CQ58
  • CQ62
  • CQ72
HP ENVY
  • ENVY 15
  • ENVY m6
  • ENVY TS 15
HP Pavilion
  • Pavilion dv6
HP
  • HP 243 G1
  • HP 430 / HP 431 / HP 435 / HP 436
  • HP 630 / HP 631 / HP 635 / HP 636
  • HP G42 / HP G56 / HP G62 / HP G72
HP ProBook
  • ProBook 4330s / ProBook 4331s
  • ProBook 4435s / ProBook 4336s
  • ProBook 4530s / ProBook 4535s / ProBook 4730s
  • ProBook 430 G2


Given the confusing mix of models and batteries that may, or may not be affected, HP recommends that you download the Battery Program Validation Utility from its site to check whether or not your battery needs to be returned for a replacement.

Unfortunately, given the ongoing performance problems on HP's recall site at the time of publishing this article, that's currently easier said than done. A separate 'manual validation process' is available that doesn't require the validation utility - but that is also subject to the same page-loading issues on the site.

Source: HP Notebook Battery Recall site via @hp

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