Samsung has finally recognized the complaints of several users of its smartwatches who have been lamenting for several days now over a widespread issue with signing into their accounts via the Galaxy Wearable app. The affected users have taken to Samsung's community forum to report the problem, which impacts the Samsung Gear and Galaxy Watch Active watches.
The app works to help users set up and connect their Samsung smartwatch with their phone. However, according to the posts on the community forum, the login issue occurs when users attempt to sign into their Samsung accounts on a non-Samsung phone such as the OnePlus 6T, Pocophone F1, Google Pixel phones, and Xiaomi Mi 9 SE, among others. Instead of logging them in, users are being stuck on a white screen.
While users can still use their smartwatch even if they have not logged into their Samsung account, their access to the full functionality of the wearable device is limited. For example, they can't download apps and watch faces, restore the watch's default settings, or back up their device, among others.
A Samsung representative says the company is looking into the matter and that it is working on fixing the problem. There's no clear timeline, though, on when the fix will be rolled out.